my iPod pros have been fine but this morning it would only work in one ear. I put one back in the case and it came up green, put the other one in and it started flashing amber. (Doesn’t matter which one because does it both ways)
I tried to do a factory reset and held the back button down but nothing happens.
I removed the iPods from my phone (disconnect from device) & now my phone can’t even see them. Sigh.
The case is fully charged and so are the ipods.
thanks
Hello xx_teresa_xx,
For difficulties with connecting your AirPods, you'll want to take the steps below:
1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid.
6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.
8. Follow the steps on the screen of your iPhone or iPad.
9. If you still can't connect, reset your AirPods or contact Apple Support.
You can also find those steps in this resource: If your AirPods or AirPods Pro won't connect - Apple Support
Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.
Take care.
Hello xx_teresa_xx,
For difficulties with connecting your AirPods, you'll want to take the steps below:
1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid.
6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.
8. Follow the steps on the screen of your iPhone or iPad.
9. If you still can't connect, reset your AirPods or contact Apple Support.
You can also find those steps in this resource: If your AirPods or AirPods Pro won't connect - Apple Support
Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.
Take care.
iPod Pro issue
