Root Certificates are blocking my WiFi connection and much more

How to delete all connected root certificates that I did not place on my device. I’ve lost business emails and they took over my cash app

iPhone 14 Pro Max, iOS 17

Posted on Sep 30, 2023 8:15 PM

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Untrusted root certificate In my settings. Under my google account under the outgoing mail server then advanced. The heading S/MIME. Two choices under that are sign and encrypt by default. Both of these choices lead me to see a untrusted apple root certificate. Can anyone please explain. I relate such things as being rooted having to do with spyware or hacking. Like maybe someone has installed something. On my phone without my knowledge or permission. Someone please help me understand could it be caused by anything like spyware or hacking?
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unauthorized certificate I have an unauthorized certificate that I can’t seem to remove. When going in the vpn and device management setting there are no profiles to be deleted yet I keep getting the pop up above. On the pop up itself I am only prompted with the more details button. It’s a bit annoying to have it interrupt whatever I’m doing. I would just like to know how I can get rid of this.
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Can't Do Anything Manually About "Trust Certificate" Hello! My iPhone 12 mini does not have the manually adjustable "Trust Certificate" page and I want to know how I can change that. When I try to use a certain types of public wifi, mostly at stores and shops in downtown, my old hotmail certificate pops up as "untrusted". It literally blocks me from getting on the wifi that I need to use, and I do not remember using hotmail on this phone, at least for the past 10 plus years. My solution to this is to reset the network setting, restart the phone and try it again. It has worked at some places like Starbucks for instance, but not always. I have kept resetting the setting having to be bothered to type in all the passwords that the phone was supposed to reserve for me. And it does not work all the time, and most of the time I just have to give up and hope for the miracles. I do not understand that it keeps showing "hotmail certificate"! It looks like there are some sorts of wifi that cause it to happen. It feels wrong to have it in the system, especially when it messes around like that. Can I delete it completely? Another problem is that my iphone does not seem to have the manual adjustment function. It says 2022070700 for the "Trust Store Version" and "Trust Asset Version" is 20, and I cannot change that. There is nothing below them, nothing to toggle or click on. How can I manually trust the certs that pop up like that? The iOS Version is 16.3.1, and I have one physical SIM and one e-SIM. The phone is not broken. Please, can someone help me out? Thank you in advance.
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1 reply

chuckbl

Community Specialist

Oct 2, 2023 5:04 PM in response to LisaB2324

Hello LisaB2324,

If you are seeing unexpected root certificates, they may have been installed by a Mobile Device Management profile. This resource has more details: Intro to certificate management for Apple devices - Apple Support

If needed, you can remove any unexpected device management profiles using the steps from this resource: Install or remove configuration profiles on iPhone - Apple Support

Should you continue to experience those difficulties, do you get a particular error or prompt when attempting to connect to a Wi-Fi network?

Do you access your business email from any other devices? If so, are those particular emails also not appearing on your other devices?

Let us know, and we'll keep moving forward from there.

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Root Certificates are blocking my WiFi connection and much more

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