Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

USB C on iPhone 15 not working

I bought my iPhone 15 a couple of weeks ago, I am able to use the genuine apple charger to charge my phone, but when I stay over at my bf s house and use his third party usb c charging chords it doesn’t work. I tried like 3 third party chords and nothing worked. I updated to the newest iOS, I also turned my phone off, factory reset, nothing worked. It feels like my phone is the only one with this problem—am I doomed to be stuck with genuine iPhone chargers ?? Anyway to fix this issue?


[Edited by Moderator]

iPhone 11 Pro Max, iOS 16

Posted on Oct 1, 2023 2:36 AM

Reply
Question marked as Best reply

Posted on Nov 17, 2023 9:15 AM

I’m having a charging issue as well, but i’m using the cord that came inside the apple iphone box. When plugged in, my phone will repeatedly make the visual and audible symbol for unplugging and plugging it in as if it can’t hold a solid connection with the charger. Super annoying to hear while trying to sleep. I’m not really sure what I’m supposed to do.

113 replies
Question marked as Best reply

Nov 17, 2023 9:15 AM in response to techrookie2000

I’m having a charging issue as well, but i’m using the cord that came inside the apple iphone box. When plugged in, my phone will repeatedly make the visual and audible symbol for unplugging and plugging it in as if it can’t hold a solid connection with the charger. Super annoying to hear while trying to sleep. I’m not really sure what I’m supposed to do.

Dec 9, 2023 4:14 AM in response to techrookie2000

I've had the same issue with both my iPad and iPhone 15 Pro, and now my new home hub mini. The attempts to charge/work and just looks like it's connecting/disconnecting rapidly. I've tried a combination of cables (Apple v non) etc, and both have been checked to be thoroughly clean. The summary of where I've gotten to:


-- I only get the problem with USB-C to USB-C connection. If I use the same sockets/chargers etc with USB-A to USB-C it's absolutely fine.

-- Using the same ports with an USB-C to USB-C cable charge any other non-Apple devices without any problem (even a power heavy 15" PC Laptop).

-- If a magsafe is used on the same ports, again charges completely fine.

-- I have Power sockets in the house walls that have both USB-C and USB-A ports built in. Using the USB-A socket they charge fine, not the USB-C.

---- Electrician has checked the supply from these - said they are fine, but said the Apple devices appear to be controlling how much power is being drawn and it the device itself thats stopping it from charging. Electrican has confirmed these as being able to output in the following 5V DC 3A - up to 15W, 9V DC 2A - up to 18W, 12V DC 1.5A - up to 18W and designed to work with both USB-PD and USB-QC. So despite the fact the power negotiation with the Apple device is stopping it from drawing the power, it should work.

-- Although this has been happening ever since I had the iPhone 15 Pro, it's only started happening with the iPad in the last month. (Don't know if this is timed with an update, as I haven't checked often enough).


I'm at a total loss, Apple don't seem to know (they've just asked me to get in contact after the next update). And I don't really want to go and buy a load of new USB-A to USB-C adapters just so they charge directly.


Thought this might help shed further light on what seems to be a problem for a lot of people.

Nov 17, 2023 2:41 AM in response to techrookie2000

I bought the new iPhone 15 plus pink 1 month ago my own apple usb c charging cable from my Apple iPhone 15 plus box doesn’t charge my phone …. I bought new apple usb c and same issue only can charge my phone with mag safe…. I’m at not using any non apple cords or box… so don’t say it’s a no name brand it’s Apple …. Please fix Apple running 17.1.3 waiting for 17.2 update

Oct 28, 2023 2:54 PM in response to techrookie2000

Same problem!! I hate it!! I can literally only use one charger!! Of course they are gonna make you go buy an expensive Apple charger to have an extra one in your car 😑!! Why didn't they stick with the Apple charger!! It is one thing that made it different from Samsung and it charged so much better and faster! Go back to the regular charging port please!!

Nov 6, 2023 6:18 PM in response to techrookie2000

Crazy but my iphone 15 pro will not charge in my house at all but charges on my car charger which has 12.3 volts currently. i have tried great accessories including original charger which comes with the phone obviously minus purchase great 3 party cube and also have multiple cheap ones but this only started today ... i have an update i will do tonight after im at 20% and will let everyone know if that helped or not ... for now i sit in tha car to charge my phone 🥴

Oct 1, 2023 2:47 AM in response to techrookie2000

If your iPhone charges correctly with the original Apple adaptor and charging cable there is no fault in the iPhone. The problem you describe is likely to be defective or cheap uncertified cables and no-name power adaptors which do not comply with the recognised standards. There is a lot of counterfeit and non-compliant junk out there which looks good and is cheap, but it is not all it pretends to be. Some of it just won't work, other may even be dangerous if it connects to mains power.


I am pretty sure you will find your iPhone will charge if you try accessories from well known and reputable third parties. My list is not exclusive, but you have a good chance with products from suppliers like Mopie or Belkin, and anything branded by well known phone manufacturers who are using USB-C.

Oct 15, 2023 8:41 PM in response to techrookie2000

Same thing here. Official Apple usb-c works fine, third party ones do not, or work intermittently. I’m unable to use 5W charge overnight, because sometimes it will stop at 50-55%. Some cables won’t work at all (I’ve tried good quality ones, like samsung or xiaomi but no sign of life at all). Seems like the problem is with usb-c to usb-a cables.


Isn’t usb-c supposed to work with EVERY cable, like other phones do?


Looks like the old days with MFI

Nov 30, 2023 9:47 AM in response to techrookie2000

I am facing a similar issue, its been probably a month since I have bought iphone 15 but almost on the second week itself the type c charger stopped working, i flipped it up and down, plugged it to a different port also but the wire did not work. I ended up visiting the apple store and service centre where I got no definite answer because as soon as I was there the wire was working fine. Although there wasnt any technical person to check it at the service centre, the personnel there only checked it on a basic level where it was working fine. Today after 2 weeks again it stopped working again 😣 and later started again but it has lost its capability of charging fast. I am not sure if its a charging problem or a bug?

USB C on iPhone 15 not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.