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Trade in

Picked up new phone last weekend in Bristol that I preordered. They asked me if I had a trade in in which I had put down on my purchase. The guy in store wiped and took my phone. A trade in box has arrived and now I can’t contact the store or they can’t find it. What can I do?

Posted on Oct 1, 2023 4:29 AM

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2 replies

Oct 1, 2023 5:04 AM in response to ProustGiulio

Was hoping to not have to head back to the store but I guess that’s the only way! Thank you! I spoke to apple on the phone and they should have a record but as soon as I transferred all the data across and it was reset that’s the last we saw of it 😂. I had a trade in box turn up after (I’ve never done this process before with apple in store) and they have said I should have got the voucher/ money while in the store.

Trade in

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