Callers can’t hear me on calls after iOS 17 update

I have an iPhone 12 and I updated to iOS 17 yesterday. When I receive or place calls, I can hear the person but they can’t hear me. I tried my phone, speakerphone, AirPods, and my car Bluetooth and nothing works. Voice memos work and FaceTime audio works. I’m only experiencing this issue with calls. I’ve restarted my phone several times and nothing works.

iPhone XS, iOS 14

Posted on Oct 2, 2023 3:26 PM

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Posted on Jan 20, 2024 4:44 PM

after spending two hours on the phone with Apple support, the conclusion was that it was an eSIM issue. I had already spoken to my carrier, but called them again. They reconnected my profile to the eSIM, and it works fine now.

77 replies

Nov 16, 2023 5:19 PM in response to e_a_11

IOS 17.1.1 & WatchOS 10.1.1 have been some of the sloppiest and most dysfunctional OS releases I have experienced as a lifelong Apple customer. Both were riddled with bugs pre-release, post release, and in the subsequent update patches. And yet, the most basic of functions simply do not work. It's a shame because the hardware is well engineered, but the sloppy OS releases only disenfranchise and frustrate users in a way that tarnishes the brand. So much so that I have stopped using the watch and have no plans to replace it. I was getting ready to update my phone to an iPhone 15 Pro, but decided that when my current iPhone dies, I will just replace it with something other than an Apple product. Call me silly, but I do expect to be able to make calls from my iPhone and to be heard, which is currently not possible. How long before they realize Craig is in over his head and the result is that Apple is loosing customers because of it.

Nov 29, 2023 12:08 PM in response to Jeff_W.

I’ve tried all of these and it’s still not working. It’s been months since I could use the phone app and it’s really getting old. I reset my network setting last night and it worked for maybe an hour. Tried resetting it again today and nothing. I can’t hear them and they can’t hear me using the phone app but if I call on messenger or Snapchat it works. If I try to use the speaker calling someone it turns the speaker off.

Jan 13, 2024 11:38 AM in response to pinkshoes1116

That’s where I landed after more than 30 years with Apple. The latest releases of MacOS, IOS, and Watch OS are riddled with issues. Several subsequent incremental updates addressed none of them.


The decline in a reliable OS and the lost productivity that goes with sloppy OS releases is inexcusable and intolerable. The only reliable fix I can see is moving to a stable and reliable ecosystem and at present Apple is seemingly incapable of delivering a stable and reliable OS on any of its devices.

Jan 15, 2024 8:23 AM in response to e_a_11

i don’t talk on the phone too often but have had to make several phone calls last 2 days and just noticed the same exact thing.


Seems to be intermittent: the mic keeps going in and out. we can hear each other just fine and then all of a sudden, they can’t hear me at all but I can hear them… luckily the last person waited long enough (while I frantically waved my phone around yelling, “can you hear me? Can you hear me???”), around maybe 30 seconds, and the mic started working again.



i don’t think it’s iOS related because i still have iOS 15.6.1 (iPhone 12)… unless it’s been since that update….

but what could it be if it’s affecting so many of us???


it’s incredibly frustrating.

(I had been on hold w/my dr’s office for over 30 minutes and when they finally answered, they couldn’t hear me so they hung up. 😫)

Jan 31, 2024 4:06 AM in response to Dave_1982

I also have same problem, started this week.

The microphones are working well I guess as I tested them by recording a video using both front and back camera and facetime works perfectly as well. The microphone is not working when I place a call. I can hear the person at the other end but they either barely hear me or they hear strange noises. While waiting the call to go through and while speaking from my side I hear a sort of wind blowing noise in the background but if I put the call on speaker everything is fine and clear. I've encountered same problem as well when calling or someone calls me through WhatsApp. Same strange sound. Also didn't hear my voice after recording myself on voice memos, just heard the usual strange noise same like when I'm calling through mobile network.


Any help would be appreciated. Thanks.


Mar 31, 2024 5:31 AM in response to Jeff_W.

The solution that Apple has put out doesn't work. Apple needs to take people that have supported them for years and listen to their concerns. Now my phone doesn't work properly. The only way people can hear me is when I put in my earbuds jack in the phone. The person on the other end cannot hear me when the speaker is on or off. This happen when I updated my phone. This needs to fixed immediately. When you thousands of dollars for an item you want it to work properly and then you want a company that appreciates it customers and cares for their customers instead of just putting random information out that they know doesn't work.

Jun 13, 2024 12:54 PM in response to e_a_11

I had an iPhone 14 Pro and for months callers could not hear me but I could hear them clearly. I thought it was a hardware issue and I got a new iPhone 15 Pro. I am having the same issue, callers cannot hear me but I can hear them. I have an excellent signal for my cellular service, full bars. I have already tried the basic troubleshooting: turning the phone off & on, resetting the network settings, calling my carrier who says everything is fine on their end...what more do I need to do just to have a simple phone call work properly? I had no idea that this issue was related to a recent update.

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Callers can’t hear me on calls after iOS 17 update

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