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We have a company IPad which was used by a former colleague. He left some time ago, returned his equipment but its only now that we're trying to use the IPad again that we've found that his set up an activation lock. We recognise the Apple ID but don't know the password or mobile number it was set up with. Can anyone help with this please?
I'm not sure of the type/model number of IPad it is.
iPad 2
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
You may also wish to read these documents to prevent this kind of thing from happening in the future:
"Learn how to manage Find My iPhone Activation Lock and Lost Mode on supervised devices with Mobile Device Management (MDM). This article is intended for system administrators at businesses and educational institutions." - Use MDM to manage Activation Lock and Lost Mode - Apple Support
https://www.apple.com/business/resources/docs/Managing_Devices_and_Corporate_Data_on_iOS.pdf
https://www.apple.com/business/site/docs/iOS_Deployment_Overview.pdf
Apple Configurator - Official Apple Support
Activation lock on company IPad
