You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud deleted files after mac os x update?

Trying to a help a friend... she recently got an iPhone last week after switching from Android. She has a Macbook Pro + an iPad Pro. All worked fine until this past Saturday when she did an OS update on the Macbook. It appears to have cleaned out her iCloud Drive as this is where she was storing files. She MAY under the prompt "If you turn off iCloud Drive, all documents stored in iCloud will be removed from this Mac." clicked "Remove from Mac". BUT, these files are not showing in iCloud deleted files and they are to be found NOWHERE. Is there any hope in getting these files back WITHOUT a physical backup of the Mac Harddrive?


Please let me know if you have more questions

MacBook Pro 15″, macOS 13.2

Posted on Oct 3, 2023 6:57 PM

Reply

Similar questions

1 reply

Oct 5, 2023 2:20 PM in response to randychmm

Hello randychmm,


We can understand wanting to recover any missing files that are missing from your Mac. We have some information we believe can help you out. Check out the information on this page: Recover deleted files on iCloud.com - Apple Support.


Recover files deleted from iCloud Drive or iWork apps

1. In iCloud Drive on iCloud.com, click Recently Deleted in the sidebar.
2. Click Recover All, or select each file you want to recover, then click Recover.


We hope this information helps you out.


Best wishes!

iCloud deleted files after mac os x update?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.