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User profile for user: NoiD™
NoiD™ Author
User level: Level 1
13 points

AppleTV Remote-Volume control randomly works on LG OLED65C2PUA.

I was able to use the AppleTV remote to turn them both on, and adjust volume on TV and mute with AppleTV remote. I could practically forget about the stupid LG remote. (Don't know what LG was thinking when they designed that remote) The AppleTV setting is on auto. And I think it was connected by Auto via IR (TV). All I know is the remote works solid for 15-30 days, then doesn't work 15-30 days (Must use LG remote for the volume) Then starts working again. I didn't do anything to change this, that I know of. The TV came with IR blasters which I don't need, the LG remote will control Apple TV consistently, not need to set IR blasters in front of AppleTV. What I probably need is IR blasters made for the AppleTV4K that I can direct in front of the LG TV? But as I said The 15-30 days, when it works, it worked. No IR blasters, no range difficulty. 


Anyone else experience this? So any ideas?


Cheers.


[Edited by Moderator]

Apple TV 4K, tvOS 17

Posted on Oct 4, 2023 2:48 PM

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Question marked as Top-ranking reply
User profile for user: Jeff_W.
Jeff_W.
User level: Community Specialist

Posted on Oct 6, 2023 8:28 AM

Hi NoiD™,


If the volume buttons on your Apple TV remote are not working as expected, we recommend that you try the steps here: If the volume buttons on your Apple TV remote aren't working - Apple Support


To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.


Restart your Siri Remote or Apple TV Remote
1. Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.
Siri Remote with the TV/Control Center and Volume Down buttons circled
2. Release the buttons. Then wait 10-15 seconds for a Remote Disconnected notification to appear on your TV screen. 
The Remote Disconnected notification appears in the upper-right corner of the TV screen
3. Press any button on your remote. When the Remote Connected notification appears, you can use your remote.
The Remote Connected notification appears in the upper-right corner of the TV screen

Adjust volume control settings
1. Go to Settings on your Apple TV.
2. Select Remotes and Devices, then select Volume Control. 
3. Select a different volume control setting and try your volume buttons again. For example, you can select TV via IR instead of Auto.



We recommend the steps above because they will show you what to do if the volume buttons on your Apple TV remote aren't working.


Another resource that you might find helpful when it comes to your Apple TV Remote can be found below.


If your Siri Remote or Apple TV Remote isn't working - Apple Support


If you’re still experiencing the same issue, then we recommend that you contact Apple Support directly so that they can work with you to find a solution.


You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.


Thank you for participating in the Apple Support Communities.


Cheers!

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4 replies
Question marked as Top-ranking reply
User profile for user: Jeff_W.
Jeff_W.
User level: Community Specialist

Oct 6, 2023 8:28 AM in response to NoiD™

Hi NoiD™,


If the volume buttons on your Apple TV remote are not working as expected, we recommend that you try the steps here: If the volume buttons on your Apple TV remote aren't working - Apple Support


To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.


Restart your Siri Remote or Apple TV Remote
1. Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.
Siri Remote with the TV/Control Center and Volume Down buttons circled
2. Release the buttons. Then wait 10-15 seconds for a Remote Disconnected notification to appear on your TV screen. 
The Remote Disconnected notification appears in the upper-right corner of the TV screen
3. Press any button on your remote. When the Remote Connected notification appears, you can use your remote.
The Remote Connected notification appears in the upper-right corner of the TV screen

Adjust volume control settings
1. Go to Settings on your Apple TV.
2. Select Remotes and Devices, then select Volume Control. 
3. Select a different volume control setting and try your volume buttons again. For example, you can select TV via IR instead of Auto.



We recommend the steps above because they will show you what to do if the volume buttons on your Apple TV remote aren't working.


Another resource that you might find helpful when it comes to your Apple TV Remote can be found below.


If your Siri Remote or Apple TV Remote isn't working - Apple Support


If you’re still experiencing the same issue, then we recommend that you contact Apple Support directly so that they can work with you to find a solution.


You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.


Thank you for participating in the Apple Support Communities.


Cheers!

Reply
User profile for user: NoiD™
NoiD™ Author
User level: Level 1
13 points

Oct 6, 2023 9:39 AM in response to Jeff_W.

this :
Restart your Siri Remote or Apple TV Remote
1. Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.

2. Release the buttons. Then wait 10-15 seconds for a Remote Disconnected notification to appear on your TV screen. 

3. Press any button on your remote. When the Remote Connected notification appears, you can use your remote.



Worked, took 30 seconds to fix! Thank you for your help!. This happens off and on every 15 days or so. So I'll need to remember this, not sure why it drops. But happy there's a fix. Thanks Jeff!

Reply

AppleTV Remote-Volume control randomly works on LG OLED65C2PUA.

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