“No Voicemail” after iOS 17 Update

I had the same thing right after the 17 upgrade. I turned off live voicemail, restarted and soft reset the phone. Still nothing. Called AT&T and the guy did some type of reset settings but he wasn't really sure that made a difference. Then we called the phone from another line and left a message. Boom, all the old ones from years ago showed up.

ATT doesn't have the messages older than 30 days. They are only saved on the phone. It's like they were still there on the phone but not showing. Probably turning off live voicemail, reset/restart, then leaving a message did it. Not sure if anything the ATT guy did helped, he said he just reset some settings to default, not sure what that really meant.

Found solution:

go to settings

go to phone

go to live voicemail

turn off

note; check your bill for long distance calls every time you have used the play button on the transcription voicemail as you may have been charged for long distance call as I was!

This worked my voicemail is back to normal 😉

I had the same issue after updating to OS 17.51 - all old voice mails disappeared.

Contacted Apple tech support, and here's what they recommended:

"Let's try to reset network settings on your device so please Tap Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Resetting network settings resets Wi-Fi networks and passwords, as well as cellular and VPN settings that the customer has used before."

This restored my old VM's that were previously missing. Hard reset my phone 2x, that did not help (prior to contacting Apple).

Verizon is our carrier and they do not allow you to see/view/hear voice messages. My phone was also backed up via iCloud, but apparently VM's not stored there.

Good luck.

Contact your cellular carrier. They are responsible for voicemail and they need to ensure that your account is provisioned correctly for visual voicemail.

Hi all- this happened to me as well as I spent 2 weeks running between Apple and AT&T trying to fix it. I literally did everything from restoring network settings to turning off live voicemail so many restarts and resets and weird hacks. Nothing worked. Here's what finally worked thanks to someone who worked at T Mobile commenting on one of these threads:

• I took my phone to the Genius Bar at Apple but imagine you can do it at your provider too
• I restored my phone from a back up from BEFORE I updated, I'm not sure ultimately if this was part of the solution but included here in case
• We took out my sim card and put it in another phone that also was running on 17.4 - when we did this we were able to see some deleted voicemails but none of my saved ones
• We put the sim card back in my phone and VOILA - all the voicemails were there again

I literally cried of happiness being able to get the voicemails back from my grandmother who had passed. I really hope these directions help people restore their loved ones voices.

Mikdash250 wrote:

I honestly think everyone needs to call Apple and let them know, I really called Apple and the tech support said yes a lot of people are having this problem and they opened up a case, they said that engineers are working on this to get this fixed so let’s see

You are correct; everyone who has this problem should contact Apple support; that helps them gather information that will be helpful in finding the cause of the problem. Here are the best ways to do that:

• Click on “Support” at the top or bottom of this page
• Go to Contact Official Apple Support

Note that both of the above have options to receive a callback or chat

• Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
• Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support
• Make a Genius Bar appointment at an Apple Store→Genius Bar Reservation and Apple Support Options - Apple
• Find an Apple store or Apple partner service provider→Find Locations

This has been happening since iOS 17 update. That’s when it first did it to me. Go to phone settings and turn off live voicemail

It’s strange that the repeated answers on Apple forums are to contact the cellular carrier when the voicemail issues only began after updating to iOS 17… Clearly Apple screwed something up with that update, and it wasn’t on the carrier side. I had to disable Live Voicemail completely because otherwise my custom greeting didn’t work and I’d receive zero voicemails. Once I disabled Live Voicemail and restarted my phone, I am now getting voicemails through my carrier and am notified via text message, but my iPhone’s visual voicemail doesn’t work anymore, the voicemails don’t show up and there are no transcripts either anymore. The ONLY thing that has changed in the past week is I updated to iOS 17.

When you say "YOU", understand that I am a user just like yourself. I do not work for, nor represent Apple. This is a user to user support forum and Apple does not participate here. It is interesting that your carrier would say it is an Apple problem, since voicemail is a carrier feature and they control voicemail. Voicemail is controlled on your carrier's servers and they deal with issues. I suggest that you call them back and ask for someone with technical knowledge.

So with trepidation, I allowed Apple to update to 17.4.1 and all my voicemails came back. Like many of you, totally relieved as I had voicemails from my mom who had just passed and no back up for it.

Well, to get them back update to iOS 17.4.1.

After update my greeting was on default and would always go back to default. Go to your phone setting and turn off live voicemail. Now mine stays in custom greeting

As I indicated to the earlier posters, your cellular carrier is responsible for your voicemail. You need to contact them to have them troubleshoot your voicemail problems.

I’ve seen one other suggestion: Call your phone number from another phone and leave a voicemail. A couple of users have said this fixed the problem, and all voicemails came back. No guarantees.

If you lost voicemail on your Iphone after updating iOS, simply reset network settings.