Bluetooth issues on my iPhone 15 Pro Max with iOS 17.0.3

I reported my issues in this thread prior, but have noticed a few additional patterns. I get a 2-3 second music streaming dropout consistently with Pandora and Apple Music, within 15-30 seconds of almost every new song starting to play. I get other dropouts inconsistentlyduring plaback. I also listen to music on my bike rides, and have noticed dropouts at the same points during my rides.... when I pass certain houses, for example. I wonder if the phone is scanning for wifi networks at these points, and thta is somehow interfering with BT? Or maybe there are strong BT signals being broadcast? There are certain, usually more recent model year, cars that also disrupt my BT connections when they pass by - I see the interruption on my bike computer connection to sensors on the bike, as well as the connection to my airpods (music drops out for multiple seconds). This tells me it is the phone, not the connected devices. I noticed this on my prior iphone 14 pro max, as well as my iphone 15 PM. So this tells me likely not a hardware issue, but a software issue with the later IOS. My iphone 14 did not always have the issue, only after I had it about 6 months, and same issue with the 15 since new, so I suspect IOS 17.

Like GLRawson, my connection tend/ to drop out when I’m moving, at any speed or location.

Typically, the Bluetooth connection drops at exactly 40 seconds and re-connects shortly thereafter without the call dropping. Curiously, more often than not, the phone remains connected thereafter.

Over the weekend I’ve tested on other devices and don’t have any BT connection problems with other devices such as my AirPods Pro (1st Gen) and Anker Soundcore portable speaker, both of which I have tested with calls and music both sitting and moving around.

Further, I stream Spotify over Bluetooth in the car via a ViseoO Tune2Air without problems.

i haven’t tried my AirPods whilst driving yet - so can try that later to see if moving between cells is an issue.

In my reading, it does feel like an 15P/15PM issue related to lower data rate connections like calls, and not streaming media devices. That doesn’t explain why others are having problems though.

All very odd …

Confirmo, tuga aqui.

Eu contactei o suporte da apple, ao que me disseram que ninguém até agora tinha reportado.

Falei deste forum, ao qual me responderam que a apple não olha para este forum

Telefonem!

I contacted apple support, to which I was told that no one had reported it so far.

I mentioned this forum, to which they replied that apple doesn't look at this forum

Call support and report!!!!!!!

Min também disseram não havia nenhum report já vi estão mentir.

sou youtuber cá Portugal mais 1 milhão seguidores nem assim tenho força Apple acelerar solução problema.

ja teste vários 15 pro Max todos mesmo problema.

toca esperar

O stress está no IOS e não no telemovel. A minha filha tem o Iphone 11 pro com IOS 17 e tem o mesmo problema, a minha mulher tem o 12 pro...tambem o mesmo problema. Fiz questão do suporte da apple aceder aos 3 telemoveis para ver o mesmo problema a acontecer.

This doesn’t really help anyone else here with anything, but my Bluetooth hasn’t worked with anything since I got this stupid phone (15 Pro) in October, except I can airdrop photos. It can’t find any Bluetooth devices whatsoever. No earbuds, no speakers, no car connection. It’s a worthless piece of junk I’m stuck with for years to come. Awesome.

An Observation … AirPod Bluetooth Modes - anyone else noticed this?

I use my AirPod Pro Gen 1 with my work HP laptop. I’ve noticed that the laptop allows me to choose between two connection profiles on the AirPods:

xxxxx - Stereo

xxxxx - Hands Free Audio

(xxxxx being the device name)

The stereo connection is presumably A2DP and used for streaming media, whereas the latter is presumably the lower data rate connection. The hands free connection has poor quality like you would expect with a low data rate connection and would be used for call connections.

I have no problems connecting my AirPods with my 15 Pro as stated in previous posts below, only my 2013 car hands free, but wonder if those with other device problems have Bluetooth connecticity via the lower data rate mode, which those of us with older cars are most likely finding.

I cant see anything in the phone settings which allows me to toggle between the modes shown on the HP laptop so don’t have a solution.

Just an observation.

I’m experiencing the same issue on my brand new iPhone 15 Pro with 2 different vehicles, a 2011 BMW 528i and a 2011 BMW 335i. Both have iDrive navigation and factory bluetooth. Placing a call from car via the built-in interface (Telephone -> Phone Book, for example) results in one of 3 things happening. iOS 17.2.1.

Call is placed and connects, car shows an active call. After about 40 seconds the car looses connection from the iPhone, while the iPhone still shows as connected and sending audio to the BMW’s Bluetooth.

Call is placed and connects, car still shows as “dialing”. Completing the call using the end button in the interface has no effect. Ending the call on the iPhone does not update the car - still shows as an active call. After about 30 seconds the call ends on the car side, but the connection is lost on the car end - shows that the iPhone is connected but prompts to re-pair. The iPhone always shows as being connected.

Or: call is never placed, the car immediately disconnects from the iPhone while the iPhone shows as the car is connected.

The BMW Bluetooth module has been factory reset via the original BMW diagnostic software, and is running the latest software available from BMW.

Turning Bluetooth off and on (both car side and iPhone side) temporarily restores basic connection between the two devices.

This persists even after setting the device up as brand new, without signing into iCloud or restoring from a backup.

Has anyone received any communication from Apple? I’m going to the Genius Bar tomorrow, but if it’s not a hardware issue then I’ll assume it’s absolutely awful software from Apple. Which is deeply, truly disappointing. Thankfully I still have my 14 Pro (which works fine). This was meant to be part of a “free” upgrade on my carrier, but is proving to be a real pain.

I’ve also noticed that I don’t seem to have this issue with my 2013 Honda like I do on the 2012 Jeep so might be radio specific? On the Jeep just playing music seems to behave fine but anything with calls is unreliable and usually drops the connection.

I’m on a 15PM running 17.2.1 and I still have BT issues. I’ve had the phone since launch and ever since then, it connects to my cars Bluetooth but it doesn’t play through the stereo until I go to the connections tab and select it in there

Thanks for sharing Hoody007. Ticked off all your symptoms against my experience, so thank you for the detailed description and for confirming the disconnection timeout at circa 40 seconds.

Sometimes, it feels like you are the only one, so good that we are all affected in pretty much the same way, albeit some are also affected on BT devices other than cars, but I suspect this is the same problem manifesting - low data rate connections from a Hands Free Profile.

After the unsuccessful calls to support I've had so far, my tactic is to share as much as I can discover on this thread with everyone else, have people like yourself echo it, then phone Apple back, summarise the issues and point their engineers at the thread - let them sort it out.

Guys, except that it doesn’t apply to all instances, including mine and many others below.

my phone’s Bluetooth disengages as soon as I attempt a call.

and sometimes it performs normally for 3 or 4 minutes.

with the phone changeover, I was granted 6 months Apple Music subscription trial.

I gave it a go o er the weekend.

successful performance for about 20 minutes.

then the Bluetooth connection shut down all together.

I wish it was as simple as the 40 second factor.

Just got off the phone with Apple Support, who were extremely helpful and kind! Taking my 15 Pro in to the Genius Bar for diagnostics, but their intuition is that it’s a software bug. Given that it’s been 5 months since the phone has come out, though, I’m skeptical of Apple doing anything to resolve this issue, though. Will update if the Genius Bar finds something wrong and it’s fixed with new hardware.

Just got back from the Apple Store, where they confirmed that diagnostics show the iPhone to be fine on their end. Called Support back as asked, and sent in enhanced logs - case has been escalated to engineering. Have a callback on Wednesday midday EST to discuss their findings. This was all while running iOS 17.2.1. Just got a prompt for 17.3, and we’ll see if that fixes the issue…

I called Support (Canada) earlier and the agent went through some trouble-shooting with me (15 Pro 17. iOS 17.2.1). Unsurprisingly, it made no difference. The phone still does not connect with the Ford 2014 Ford Escape SE.

It is curious, though, that I can connect to AirPods, Amazon Echo (old one), and BT speakers around the house (again, old) without any problems.

I've sent a message to Ford about it to try and learn if they have other reports.