I can’t erase content after i set up new iPhone. Keeps saying verification failed…error 7005
I need to erase all content to return iPhone trade in but it wont erase. Says error 7005
iPad Air 2, iPadOS 15
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User profile for user:
alma1090
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Community Specialist
Hey there sharynlee,
We understand you're having trouble erasing your iPhone. We'd be happy to provide information to help you address this.
Try erasing the iPhone using the steps here: Erase iPhone
"Use a computer to erase iPhone
You can use a Mac or Windows PC to erase all data and settings from your iPhone, restore iPhone to factory settings, and install the latest version of iOS.
- Connect your iPhone to your computer with a USB or USB-C cable. You may also need an adapter. See Connect iPhone and your computer with a cable.
- Turn on your iPhone.
- Do one of the following:
- On a Mac (macOS 10.15 or later): Click the Finder icon in the Dock to open a Finder window, click the iPhone button in the Finder sidebar (below Locations), click General at the top of the window, then click Restore iPhone.
- On a Mac (macOS 10.14 or earlier) or a Windows PC: Make sure you have the latest version of iTunes (see the Apple Support article Update to the latest version of iTunes). Open iTunes, click the iPhone button near the top left of the iTunes window, click Summary, then click Restore iPhone."
Kind regards.