Apple checkout errors

Question

Apple checkout errors

Having a surprisingly hard time purchasing through Apple's checkout.

Attempting to buy an iPhone for store pickup.

-Attempt #1: "Continue to Payment" simply doesn't work. Not fixed by refresh/back. Start over.

-Attempt #2: Clicked "Continue to Payment" and it went to blank-except-for-footer Apple.com page. Same.

-Attempt #3: the real kicker, an email address error when there is no place to enter an email address because it is store pickup (images below)

Anybody know what gives?

Purchased a new macbook pro for store pickup with no issues a couple months ago.

Posted on Oct 7, 2023 8:11 AM

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Answer 1

Top-ranking reply

Rigo_O86

Community Specialist

Oct 8, 2023 4:50 PM in response to AnotherUserName2

Hi AnotherUserName2,

We understand you're trying to put an order through and we want to help.

You're on the Payment page, you actually need to go back one page to the Pickup Details page that you can include your email on.

If that isn't correct and you're still having trouble, contact the Apple Store for help using the Ask a Specialist button:

Apple Store Online

Thanks for using the Apple Support Communities.

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Answer 2

Oct 14, 2023 7:26 PM in response to Rigo_O86

Thanks for the reply. This is not what was going on. No option to include email was on the prior page, and I was logged in via Apple ID, which contains my email address. But it's past now, because when I repeat exactly the same process as the previous three times I do not receive the email error or the other errors.

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Apple checkout errors

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