iPhone 11 Promax bad reception and call drop

I am an 11 Pro Max iPhone

and I am experiencing the same issue as all the users in the community. Anyone I am calling someone or customers, everybody said that my call are dropping, they can’t hear me, I am talking like a robot.

Posted on Oct 7, 2023 4:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2023 10:01 AM

Hi uspoliticaldebates,


For help with dropped calls and call quality, test the steps below found in the article here: If you can't make or receive calls on your iPhone


"Contact your carrier

When you contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.


Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.



Check your settings

If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings

  1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.


Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."



You can also test the steps here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support



If the issues continue, reach out to Apple Support directly to further assist. Get Support



Cheers.

1 reply
Question marked as Top-ranking reply

Oct 9, 2023 10:01 AM in response to uspoliticaldebates

Hi uspoliticaldebates,


For help with dropped calls and call quality, test the steps below found in the article here: If you can't make or receive calls on your iPhone


"Contact your carrier

When you contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.


Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.



Check your settings

If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings

  1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.


Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."



You can also test the steps here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support



If the issues continue, reach out to Apple Support directly to further assist. Get Support



Cheers.

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iPhone 11 Promax bad reception and call drop

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