what do i do if when i try to reset my password it gives me a gmail i never used

i changed my password but i forgot what i changed it to so when i tried to erase my iphone it asked for the apple id of a gmail i never used before

iPhone 7 Plus, iOS 15

Posted on Oct 9, 2023 1:37 AM

Reply
1 reply

Oct 10, 2023 6:39 AM in response to little181

Hello little181,


We'll be happy to see how we can help in Apple Support Communities.


How this can happen is if you purchased a previously owned iPhone, the owner didn't completely sign out of the iPhone with their Apple ID. If you are seeing a partial Apple ID email address that you do not recognize, you will need to reach out to the previous owner. See the two links below that go over Activation Lock, this is a security feature that only the owner of the Apple ID can remove.



Reach back out if you have any questions.



Take care!

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what do i do if when i try to reset my password it gives me a gmail i never used

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