iphone 11 front camera out of focus

Question

iphone 11 front camera out of focus

My iphone 11 front camera is so much out of focus that I only see a completely blurred image. So I'm unable to set up Face ID. The camera itself seems to be working, I can take a selfie which gets saved.

Back camera is fine.

iOS 17.0.3, so up to date.

I have rebooted the phone, normally and forced.

No applications are using the phone.

Camera > Preserve setting > Camera Mode is on

Screen protector is not blocking the camera lens.

Everything else is working OK.

It's a reconditioned phone with guarantee I just bought so I can take it back if nothing works.

I'm just hoping there's something I missed.

Anyone?

Posted on Oct 9, 2023 3:32 AM

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Answer 1

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Ingo2711

Community+ 2026

Level 10

86,583 points

Oct 9, 2023 4:23 AM in response to jurgenlalaguna

Did you also try to set the iPhone back to factory settings, without using a backup afterwards?

If the front camera does not work after using the option to set it up as a new device, then the issue seems to be hardware related and the phone has to be serviced.

Also remove the screen protector before your start:

How to factory reset your iPhone, iPad, or iPod touch - Apple Support

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