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Why is fitness/friends sharing not showing on my watch since update (all friends show 0 activity/steps)?

iPhone 17.0.3

watch 10.0.1

After updates, fitness sharing did not work at all (all shared friends’ steps and activity showed 0)

Yesterday their activity started showing on my phone but still 0 on my watch. So no notifications for their activity.

Only one day off activity shows on iPhone since update instead of the week that previously showed.


Need to get activity showing on watch!


Also sun rise and set time not showing on watch either.

Posted on Oct 9, 2023 7:10 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2023 4:40 AM

Hello,

My phone has not been showing my friends fitness activity for the past 3 days since 17 update. All of a sudden it’s just dashes. I restarted my watch and phone but still the same. Is this an isolated or widespread issue? When will it be resolved or do I need to do anything at this point? We compete and motivate each other daily so I do miss not being able to do so. Should I wait until the next update for it to reappear? Thank you

76 replies

Jan 14, 2024 8:29 AM in response to Sazzlewis

Looks like I fixed my daughters yesterday with apples help


1. Check your personal details are correct in your health app profile.

2. Make sure the watch band is snug but not too tight.

3. On your iPhone, go to Settings, then tap on Privacy and then select Location Services option and ensure that it is enabled.

4. On the Location Services section, tap on System Services and then toggle the Motion Calibration & Distance option to enable it.

5. Then go back to the Home Screen of your iPhone and launch the Watch app.

6. Then,tap on My Watch option, then tap on Privacy and toggle the Heart Rate option to enable it.

7. Go back to My Watch section, then tap on Passcode, and toggle the Wrist Detection option to enable it.


1 On the iPhone, open the Watch app.

2 Tap the My Watch tab, then tap Privacy > Reset Fitness Calibration Data. 

Jan 3, 2024 11:47 PM in response to MitchRehak

We all have Apple Watches (4 of us in the house) and we’re all having issues with our activity sharing. One minute we can see activities with those who we are sharing with the next minute we can’t. We’ve turned off our phones/AW’s, removed and added and what not, but that hasn’t worked. I also lost all my contacts on Walkie Talkie. So annoying!

May 7, 2024 1:02 PM in response to AppleOneLoverBB

I was losing my mind with this issue. A few weeks ago I suddenly had this happen with my Watch 8. My fitness friends went missing on my watch (but they were there on my phone). I no longer got their activity notifications and on my friends’ end, they also stopped getting notifications of my activities and my rings for them all had zeros. I FINALLY figured out that in the Watch App on my iPhone, it signed me out of my Apple ID. (Apparently having the watch paired with the phone isn’t enough.) Try going into the General settings of the Watch App and then Apple ID. When I went into it, it had a message asking me to sign in. Once I did that suddenly all my fitness friends appeared again in my watch and we started getting notifications with each other again. My friends also accurately see my ring status. So if you have zeros from your friends I would also have them try this. The problem could well be on both ends.

Oct 10, 2023 8:13 AM in response to AppleOneLoverBB

Hello AppleOneLoverBB,  

Welcome to the Apple Support Communities.  


Please be sure these settings are enabled as suggested here: Share your Activity with your iPhone and Apple Watch - Apple Support


It may also help to restart both devices before checking for your shared activity again:



Please contact Apple Support directly if you continue to notice any unexpected behavior: Apple Support


All the best! 

Jan 8, 2024 9:25 AM in response to AppleOneLoverBB

Same issue. Shared people were showing on the iPhone fitness app but not on the actual watch. We could remove and re add shared people and it would display the current stats but never update. After trying everything, called support and found out that my Apple ID was not associated with the watch. (Even though it appeared to be). They were able to associate the Apple ID and now everything appears to be working correctly.

Feb 27, 2024 6:06 PM in response to AppleOneLoverBB

apple health department cannot figure it out. They ran all kinds of logging info and tests and escalated to the highest point of me needing to give them personal info of people in my contacts. I refused to and it has hit a stalemate. So good luck in finding the answer but I think it has to be hardware issues on some of these 15 pros. Mine stopped workin when I got it.

Mar 7, 2024 10:56 AM in response to MitchRehak

This is exactly the case with mine. I have a few friends sharing activity with each other. I am able to see few friends' activity. However, there is one person whose activity shows the first day, next day onwards it shows --/--, they remove and add it back, I can again see only one day and next day again it doesn't show. Looks like iOS version incompatibility.


I am on iPhone 14 pro max with iOS 17.4, watch Ultra 2 on 10.3.1.

Apr 10, 2024 12:18 PM in response to AppleOneLoverBB

So what I have found is that when upgrading to the new phone 15 and you have the “focus” or “ do not disturb” setup on a schedule, it does not carry over to the new phone correctly. It remains on the entire time. So check yours and whoever’s you are sharing with and verify the focus is turned off. I completely removed the schedule and created a new one and had my partner do the same. It seems to be sharing now at least. Still doesn’t let me view breakdowns of past days like it used to though.


Hope this helps since Apple never does

Why is fitness/friends sharing not showing on my watch since update (all friends show 0 activity/steps)?

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