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SG*OriginalPlus subscription charge? - Apple Pay Wallet

I received an emailed receipt for £29.99 from SG Original Plus for a subscription i never ordered. my current account was debited £29.99. the transaction appears in my apple pay wallet but I have no idea how it happened. Does anyone have any suggestions? Somehow, this company had my email address, and the receipt they sent me by email specified that I had purchased a subscription for one month - with a start and end date. I have no idea where this all came from. I didn't seek out this company - I have no interest or knowledge in or of them, and I never gave any personal details to them at all - or purchase instructions. However, according to the payment history in my Apple Wallet, I payed £29.99 to them at 12.59 on 5th Oct but I wasn't even using my phone at this time. What is going on?


[Re-Titled by Moderator]

iPhone 5c, iOS 10

Posted on Oct 9, 2023 10:01 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2023 10:16 AM

hi, I am the original poster on this thread. Your experience maps mine (same company name etc). In fact, what I hadn’t realised was that I had received an email a week earlier confirming my free trial subscription for a week, so when I got charged £29.99 it was the start of the paid subscription. I emailed SG original and received a detailed reply insisting that I could only have been charged any money if I had supplied all the information myself. In other words- it’s all my fault. But I have no knowledge or memory of doing such a thing and have never sought their services ever. I will put their reply on this thread

317 replies
Question marked as Top-ranking reply

Oct 15, 2023 10:16 AM in response to paulscarbs

hi, I am the original poster on this thread. Your experience maps mine (same company name etc). In fact, what I hadn’t realised was that I had received an email a week earlier confirming my free trial subscription for a week, so when I got charged £29.99 it was the start of the paid subscription. I emailed SG original and received a detailed reply insisting that I could only have been charged any money if I had supplied all the information myself. In other words- it’s all my fault. But I have no knowledge or memory of doing such a thing and have never sought their services ever. I will put their reply on this thread

Dec 21, 2023 8:43 AM in response to ClassAction101

There are so many posts on here. I have just realised that I have been scammed as well. Unfortunately, only just realised today that they have taken 3 x payments. I have cancelled my card, but concerned as one post suggested that didn’t work. Also another post said it’s linked to PayByPhone parking app? Is that right as that would be about the time o started using that app? Now worried that I haven’t stopped this. Can someone please advise best course of action.

Oct 28, 2023 3:06 AM in response to ClassAction101

Same happened to me…. Changing your card doesn’t suffice… they still tried to take the £29.99 from my new card even before i received it in the post and activated it! All because I unknowingly subscribed when I hit a green ‘start’ button on another application that I use regularly. It was a pop up advertisement… The ONLY way is to cancel the subscription… website ‘Original Plus’ (not SG original plus) and get into your profile to manage your account and cancel. Your bank will not be able to block payments as we have unwittingly authorised them in the first instance … first time was for 50p which they immediately refunded. I have now finally received my first email from them saying sorry to see you go…. Never received one in the first instance to confirm my subscription. All very devious and scary!


Oct 17, 2023 7:58 PM in response to ClassAction101

This SG original is a scam they tricked me into clicking the Apple Pay button

thinking I was downloading a sales app

and have been trying to take £29.99 out of my account

I stopped this

so in the middle of the night Uk time

they tried taking £23:99

fu*king rats

it’s a Singapore based company according to my sources but they probably use software to hide their location eventually the truth will come out they will get tracked down and

knowing human nature

get what they deserve

Dec 2, 2023 2:27 AM in response to feochan1

I’m not sure this is anything to do with Applepay or some “illegal” use of bank card details. I have not cancelled my bank card or stopped using Applepay. When I first got caught out it was clearly linked to my rush to pay for parking online at the car park and somehow I was “led” into thinking I was putting my details into the parking website (or App) but instead I was signing up for the SG*OriginalPlus streaming service. When I saw the debit from my bank account (£29.99) I immediately contacted the bank to stop any further payments to that company. I then went onto that company website, was able to sign in using my “normal” (used for everything) user name and password and was able to cancel the subscription. I then emailed their customer services to explain that I didn’t want to sign up, had never streamed anything and claimed a full refund of the initial £29.99. I got that back into my bank account within a few days. Annoying that it happened but all sorted now. Still using bank card and Applepay.

Oct 15, 2023 6:51 AM in response to Jeff Donald

In the UK, we have received an email thanking us for subscribing to something called OriginalPlus.


Reviewing the banking information (without clicking on anything within the email), it shows a pending transaction for £29.99. The prefix to this was SG.


We have contacted the bank to cancel this and any future payments.


However, somehow access to our details were gained!


Oct 15, 2023 3:29 AM in response to ClassAction101

I had very similar. I had £0.50 refunded on 8 October. In 15 October I have £29.99 as a pending complaint payment. Between the first transaction and second I have travelled to a different country. I have not used my card physically or via ApplePay for this company that I do not recognise. I am trying to contact my bank and going to take my card off ApplePay until it is sorted out. I hope Apple are on the case for this apparent scam.

Oct 15, 2023 4:41 AM in response to Orpington54

The SG is Apple Singapore and one of several billing locations for products and services, such as subscriptions, that would be billed from a regional location. Did you subscribe to Apple TV+ or another service? Did you have a free trial you forgot to cancel?


If you review your recent purchases at link below do you see a similar amount?


http://reportaproblem.apple.com/

Oct 15, 2023 10:32 AM in response to ClassAction101

this was in a PDF that OriginalPlus sent me:(looks like a template in which they have added specific information)



RE: further information regarding subscription

To whom it may concern,

We hereby inform you that the user subscribed to our digital services by manually inputting their email address together with their credit card details in order to complete our subscription process. Kindly be advised that without such action taken by the user a subscription would not be possible.

Once the information is inputted and the user clicks on the action button, they are redirected to our portal and at the same time an email is sent to the user confirming the subscription. The email contains a link to the portal, the cost of the subscription after the free trial period, link to our support page and our email address.

The email address used for the subscription is (I have removed this from the thread)

Subscription date: Initial payment date: Unsubscribe date:

28th September 2023 05th October 2023 06th October 2023

The unsubscription was done by the customer support team upon request from the customer.

We would also like to highlight that the user accessed our platform on the following dates:

- 28th September - date the subscription took place and on two separate occasions;

- 05th October - on 3 separate occasions and after billing message was confirmed.

Hereunde

SG*OriginalPlus subscription charge? - Apple Pay Wallet

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