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SG*OriginalPlus subscription charge? - Apple Pay Wallet

I received an emailed receipt for £29.99 from SG Original Plus for a subscription i never ordered. my current account was debited £29.99. the transaction appears in my apple pay wallet but I have no idea how it happened. Does anyone have any suggestions? Somehow, this company had my email address, and the receipt they sent me by email specified that I had purchased a subscription for one month - with a start and end date. I have no idea where this all came from. I didn't seek out this company - I have no interest or knowledge in or of them, and I never gave any personal details to them at all - or purchase instructions. However, according to the payment history in my Apple Wallet, I payed £29.99 to them at 12.59 on 5th Oct but I wasn't even using my phone at this time. What is going on?


[Re-Titled by Moderator]

iPhone 5c, iOS 10

Posted on Oct 9, 2023 10:01 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2023 10:16 AM

hi, I am the original poster on this thread. Your experience maps mine (same company name etc). In fact, what I hadn’t realised was that I had received an email a week earlier confirming my free trial subscription for a week, so when I got charged £29.99 it was the start of the paid subscription. I emailed SG original and received a detailed reply insisting that I could only have been charged any money if I had supplied all the information myself. In other words- it’s all my fault. But I have no knowledge or memory of doing such a thing and have never sought their services ever. I will put their reply on this thread

317 replies

Oct 16, 2023 11:49 AM in response to Jeff Donald

Yes there’s proof. My back statement. And my Apple phone does not contain any subscriptions none at all. It happened no then one person. The same amount the same company.

is everyone making the same mistake and the company is taking the same amount for everyone?


of you Google the company’s name you can’t find it. Clearly is a scam. Sg*originalplus


I have read a post of 2 more people complaining the same thing, same amount taken from their Apple wallet


this is the proof

Oct 26, 2023 8:11 AM in response to bérengère80

Ok, I think I worked the scan out now, ps,

i have my money back and have reported this outfit with all relevant details to the UK government fraud team, who have now confirmed they are actioning.


you search Google for a payment site, theirs is top of Google’s list of returned sites, parking etc. you klick on the Google link and then their signup page , where it’s very misleading , you think you paid for parking , ULEZ in the uk , but they have your details and claim you signed up officially.

i have attached a picture that shows their contact email address, and they do monitor this address, also shows thier uk postal address.


ps, big shout out to first direct bank, you nailed this, many thanks

Oct 17, 2023 4:25 AM in response to nuno232

the proof is mounting - and from more than 2 people. It's worrying, and if I'm honest it makes me feel anxious and sick. When I phoned Apple at the start of all this, they assured me categorically that my Apple wallet was encrypted and impenetrable. Really?

I don't know what to do. I would sort of rather do nothing, but I feel this has to be taken forward. The implications are too serious to ignore.


Oct 18, 2023 9:32 AM in response to ClassAction101

Same problem as described here. £29.99 charged to my bank account for a subscription service that I did not and do not want! When I spotted it as a 'pending card transaction' I phoned my bank [First Direct] to stop payment but they refused to do so saying that I was complicit in agreeing to this transaction! Unbeknown to me, SG Originalplus sent me an email stating that I had agreed to this monthly payment after a free trial period but I never saw this email as quite rightly, it was automatically diverted straight into my 'Junk' and I do not check that every day! I will be escalating a complaint to First Direct!

I have since worked out from the dates and times that somehow this company got my bank and email details when I paid for parking at a railway station carpark using the APCOA App, which I know is quite a well known private car parking firm but there again, all private carparking firms appear to be crooks!!

I am about to try and get a refund but do not hold out much hope. There is no doubt in my mind that this is defiantly a scam although I would go so far as to to say a dishonest fraud!

Oct 18, 2023 10:57 AM in response to ClassAction101

I had the same thing happen to me. Today the pending transaction for this subscription of £29.99 showed up. I called the bank and they said it was for a transaction originally of 50p then refunded on 11/10/2023. I was on holiday at the time and remembered I was trying to set up a pay for parking app and I remember this 50p thing popping up and thinking it was the car parking company. The internet connection was terrible and I think I accidentally clicked on a pop up ad, rather than the car park logo. The bank cannot guarantee I will get the money back but will put a charge back request on it. I have had to cancel my card to stop future payments being taken

Oct 21, 2023 12:55 AM in response to ClassAction101

I have had the same issue with my nationwide credit card, following what i thought was identity confirmation, originally tracked at 0.00 then a few days later €29.99 (September) was debited on my card. Called Nationwide and cancelled by card, but they managed to take another €29.99 in October. Called nationwide again to understand how they have managed to take money again and now blocked the merchant and raised a dispute on the transaction. Very frustrating!

SG*OriginalPlus subscription charge? - Apple Pay Wallet

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