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SG*OriginalPlus subscription charge? - Apple Pay Wallet

I received an emailed receipt for £29.99 from SG Original Plus for a subscription i never ordered. my current account was debited £29.99. the transaction appears in my apple pay wallet but I have no idea how it happened. Does anyone have any suggestions? Somehow, this company had my email address, and the receipt they sent me by email specified that I had purchased a subscription for one month - with a start and end date. I have no idea where this all came from. I didn't seek out this company - I have no interest or knowledge in or of them, and I never gave any personal details to them at all - or purchase instructions. However, according to the payment history in my Apple Wallet, I payed £29.99 to them at 12.59 on 5th Oct but I wasn't even using my phone at this time. What is going on?

[Re-Titled by Moderator]

iPhone 5c, iOS 10

Posted on Oct 9, 2023 10:01 AM

Top-ranking reply

ClassAction101 Author

Level 1

30 points

Posted on Oct 15, 2023 10:16 AM

hi, I am the original poster on this thread. Your experience maps mine (same company name etc). In fact, what I hadn’t realised was that I had received an email a week earlier confirming my free trial subscription for a week, so when I got charged £29.99 it was the start of the paid subscription. I emailed SG original and received a detailed reply insisting that I could only have been charged any money if I had supplied all the information myself. In other words- it’s all my fault. But I have no knowledge or memory of doing such a thing and have never sought their services ever. I will put their reply on this thread

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317 replies

PSR-101

Level 1

8 points

Nov 13, 2023 10:29 AM in response to JimT1953

Fingers crossed 🤞

Nov 14, 2023 6:38 AM in response to Macka014

Hello, I have had the same experience happen to me. The best thing you can do is to contact your bank who will probably stop any more subscriptions, but may not be able to refund the £29.99

feochan1

Level 1

12 points

Nov 14, 2023 6:48 AM in response to ClassAction101

Cancel applepay use another pay app or none. Apple are culpable

feochan1

Level 1

12 points

Nov 14, 2023 6:49 AM in response to Confused of Chiswick

They will refund the money then cancel applepay!

Sue U

Level 1

8 points

Nov 16, 2023 12:17 AM in response to JimT1953

I’ve received the same message.

Nov 16, 2023 12:37 AM in response to Sue U

I had £29.99 taken from my bank account on 1st of November, I got in touch with my bank and they promised to terminate the subscription. Today I noticed they refunded the money too.

Sue U

Level 1

8 points

Nov 16, 2023 5:46 AM in response to PSR-101

Thanks. Will try that. Ive spoken to my bank and they are now treating bit as fraud.

Nov 16, 2023 1:22 PM in response to ClassAction101

The same has just happened to me only they have taken £29.99 out of my bank and I would be paying this charge monthly not a happy bunny 😡

Nov 16, 2023 1:28 PM in response to Welshzulu53

Don’t worry, contact your bank straightaway, they can stop the subscription. Things are looking better now, some banks are refunding the initial £29.99, my bank did, after two weeks.

Sue U

Level 1

8 points

Nov 17, 2023 9:15 AM in response to PSR-101

Thank you You are right

PSR-101

Level 1

8 points

Nov 17, 2023 10:32 AM in response to Sue U

Nice one Sue. Lloyds we’re very unhelpful 😡. I spoke with the company. Awaiting refund from them.

Nov 17, 2023 11:57 PM in response to Helenfedupofscammers

Just got this on an email:

We're sorry to say goodbye!

We can confirm that the renewal of your subscription to Originalplus Max has been canceled with immediate effect and no future charges will take place.

Remember that you can continue to use your Originalplus Max account up until the expiration date of 2023-12-02.

We're sad to see you go, but hope you've enjoyed your stay.

If you have any questions, visit our support page or contact us at support@originalplus.co

Thank you

Blue Forge Media Ltd. 32 Oakdale, Southgate, London, N14 5RE

Terms and Conditions

What d’ya think of that???

Steve

Nov 18, 2023 12:14 AM in response to Confused of Chiswick

yes i got that email when the bank cancelled my card , I have now raised a query direct with the company cos i want to know how they got my bank details and I want my money back

Nov 18, 2023 12:59 AM in response to Helenfedupofscammers

According to BBC news, one way scammers are getting payments is due to fake QR codes positioned over the genuine ones in places like car parks!!!

Beware!

Nov 18, 2023 6:44 AM in response to ClassAction101

Me too! 😡

SG*OriginalPlus subscription charge? - Apple Pay Wallet