Google Photos video download not working.

I have a Google Photos Account, my video files can't be read, both MP4 or MOV - this has started happening in the last month, I have a MacBook Air. My friends with Apple equipment have said the same thing is happening to them as well. I have contacted Apple and Google but no solution has been found. It seems I'm stuck between two big companies each suggesting it's the other that's to blame, and no apparent action being taken to fix the problem.

MacBook Air 13″, macOS 14.0

Posted on Oct 11, 2023 2:06 AM

Reply
Question marked as Best reply

Posted on Nov 18, 2023 12:05 AM

I'm having the same problem. I edit videos using Final Cut Pro. Until a few weeks ago, I never had any problems importing videos that I had downloaded from Google Photos. Now, almost every video I download can't be imported and also won't play on quicktime. What has changed? Why is this happening? Oddly, I can import older videos and the occasional more recent video, but I tried to import about 6 videos just now, all taken today on my phone and uploaded to Google Photos. They're mp4 videos but Final Cut has them grayed out like they can't be imported. The only workaround I've found so far is to pay for a third party app to convert my videos so they can be imported. I shouldn't have to do that - I didn't have this issue until a few weeks ago. You're not alone. Who do I report this to so Apple and Google can understand that this is a problem?

Similar questions

41 replies

Jan 13, 2024 4:20 AM in response to Googlemac2

> google's official response: Root Cause: It's likely that Apple's media player no longer supports the vp08 coding format, leading to the playback issue you're experiencing. This isn't necessarily due to a file type incompatibility, but rather a specific codec incompatibility within the MP4 container.


That response sounds weird because as far as I know, macOS has never supported VP8. Furthermore, VP8 supports only .webm and .mkv movie containers which as far as I know, macOS has never supported neither.


...


I just tried to encode VP8 in a .mp4 container and ffmpeg refuses to do it:


ffmpeg -i input.mp4 -c:v libvpx -c:a aac -b:a 128k output.mp4
Could not find tag for codec vp8 in stream #0, codec not currently supported in container

ffmpeg -i input.mp4 -c:v libvpx -crf 10 -b:v 1M -c:a libvorbis output.mp4
Could not find tag for codec vp8 in stream #0, codec not currently supported in container


But that succeeds to a .mkv (.webm needs Vorbis or Opus audio) and IINA can play that OK:


ffmpeg -i input.mp4 -c:v libvpx -c:a aac -b:a 128k vp8_aac.mkv
ffmpeg -i input.mp4 -c:v libvpx -crf 10 -b:v 1M -c:a libvorbis vp8_vorbis.webm
ffmpeg -i input.mp4 -c:v libvpx -crf 10 -b:v 1M -c:a libopus vp8_opus.webm


Mar 29, 2024 11:51 PM in response to ravalde

I'm also having this issue. Regardless of who's "fault" it is, it's frustrating and had made me loose many hours of trying to figure out work arounds!


I have a Pixel 6 and a 2020 MacBook Pro Sonoma 14.0.


My best work around is to download "Android File Transfer" on my MacBook. Then connect Pixel and MacBook with a cable and transfer the files. It's pretty gimmicky to get the pop up to go away and actually let you access the files on my MacBook but once you're in you can explore the files. It takes a while to load once you go into your camera album and you can't actually see a preview of the videos, so you have to look up the file name in your phone and then match it to the file on the Mac.


Also, has anyone tried going back a MacOS to a previous OS? Would that solve anything?


Still hoping for a solution to just download from Google Photos like I used to, but this will do for now.

Google Photos video download not working.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.