DAYLITE EXTENSION CRASH APPLEMAIL SONOMA 14

Sonoma Apple Mail now uses extensions and vendors who supply enhanced functions to work with Mail now supply an extension.


Daylite is a CRM application that provides an extension for AppleMail.


Running Sonoma 14, mail crashes on startup with extension enabled. Also does this in safe mode. Crashes occur when idle but once they occur then AppleMail crashes on startup continuously until disabled.


Does anyone have experience with this?


The vendor is MarketCircle and they have looked at the crash logs generated by the system and say that Apple is mishandling the extension and needs to look into it.


I have talked to Apple support...we did a Safe Model restart and then recommended I replace the OS.


I will do that now.

MacBook Pro 16″, macOS 14.0

Posted on Oct 12, 2023 4:31 PM

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Question marked as Top-ranking reply

Posted on Nov 7, 2023 12:49 AM

I am another Mail Extension Dev and I can tell you that Daylite extension is not responsible in the crash, Mail is...

The issue is in the way Mail handles incoming e-mails and executes extensions.

You could try the sample extension provided by Apple (Build Mail App Extensions | Apple Developer Documentation) for demonstrating Mail Extensions, and you would experiment the same crashes. So it's definitely not the responsibility of Market Circle...

Most of all Mail extensions developers have reported bugs to Apple, so far we had no feedback.

Complain to Apple and keep report crashes, that may help...

31 replies
Question marked as Top-ranking reply

Nov 7, 2023 12:49 AM in response to Mitchell Smith

I am another Mail Extension Dev and I can tell you that Daylite extension is not responsible in the crash, Mail is...

The issue is in the way Mail handles incoming e-mails and executes extensions.

You could try the sample extension provided by Apple (Build Mail App Extensions | Apple Developer Documentation) for demonstrating Mail Extensions, and you would experiment the same crashes. So it's definitely not the responsibility of Market Circle...

Most of all Mail extensions developers have reported bugs to Apple, so far we had no feedback.

Complain to Apple and keep report crashes, that may help...

Nov 5, 2023 3:20 PM in response to Sorcerer2006

I did not misread the issue. Apple had you reinstall. Daylite says to stop using junk mail filtering. Both are incorrect.


As I noted above, SpamSieve works just fine, so it’s not a problem with all extensions.


Mail stopped crashing once I disabled the Daylite extension. I’m just adding more evidence that disabling the extension solves the issue.


Daylite charges an outrageous amount for their monthly subscription, and no longer allows self-hosting so they can pick their customers’ pockets. And what do we get? More stable software? Nope. Software which crashes Mail.

Nov 5, 2023 9:53 AM in response to Sorcerer2006

I'm only using two extensions: SpamSieve and Daylite. I disabled the Daylite extension and waited a week. Mail worked normally during that time, but I never launched the Daylite application. After a week, I launched Daylite on my Mac running 14.0, and a week later, everything is still working, including Mail.


I never disabled the SpamSieve extension. As much as Marketcircle suggests disabling spam filtering, I haven't found that to be the issue. The issue is Marketcircle's Daylite extension.

Jan 11, 2024 8:52 AM in response to catlan

Have not upgraded to Sonoma as per Daylite recommendation. So far so good. However, somehow the Daylite "extension," somehow was added to my Apple mail settings--in addition to the already selected Daylite plugin (which has worked for years). Got the wheel of death, could not figure out how to get rid of it, tried everything. Finding this solution worked!!!!! Thank you so much! I unselected the com.apple.email.extension in settings and privacy, and IT WORKED! you saved my business--seriously. I was anticipating a trip to apple certified store to get help which would have required them to keep my laptop overnight or for several days. Thank you so much! I appreciate you posting the solution. I am not upgrading to Sonoma until Apple gets this fixed. I also appreciate all the extension developers commenting and letting non-developer folks know who is truly responsible. My only question is how long will Apple take to address this? It's been months.

Dec 6, 2023 7:38 AM in response to sfb71

Deactivate Mail Extensions over System Settings


Choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click Extensions on the right. (You may need to scroll down.)

Click Added extensions, then Disable the checkbox by com.apple.email.extension.


And report the issue via Feedback - Mail - Apple or mail-app-extensions@apple.com. As you can see the Mail team didn't even bother to put the correct name here, just it just reads com.apple.email.extension.


Nov 25, 2023 1:31 PM in response to emmanuel.sellier

I concur. I have been developing applications for Mac for over two decades. I have used Daylite for almost that long. MarketCircle is an excellent company with a long track record of solid engineering. Apple is as well, but sometimes new features, like the new extension model, need adjustment for issues only found "in the wild". Apple needs to get to the bottom of the open issues as soon as possible.


I hope this is resolved quickly.

Dec 12, 2023 3:42 PM in response to Sorcerer2006

Hey guys, I am not using any CRM software but my (brand new) iMac crashed while trying to update the Mail data base. It just won't start.

I am nothing but a son of a plumber, so I thought, maybe I'll just let mail restart fresh, you know, like the toilet.

Any way, I went to the ~/Library/Mail directory (Hold the option key down while clicking "Go" in the Finder menu) renamed mail to mail.old and, Mail came right up. Probably doesn't solve your problem, but it solved mine.

Nov 5, 2023 11:52 AM in response to Mitchell Smith

I think you may have mis-read this....the problem description is "apple mail crashes" and it only happens with Daylite Mail Assistant extension enabled. With it disabled, the problem does not occur.


With Sonoma, all developers like Market Circle were forced to switch to Extensions by Apple. Everyone with a mail add-on had to develop an extension instead. Some of those extensions are having the same problem as the Daylite Extension.


Having reported this to Apple and finding there was not fix with Sonoma 14.1 update, we're trying to find out the status.

Apr 23, 2024 2:30 PM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

so you are saying DAYLITE KNOWS they have an issue?

No, they're saying that they know that **APPLE MAIL HAS ISSUES** with its massive amounts of bugs, and *that's* why developers are advising users against upgrading to the productivity-draining cluster---k known as macOS Sonoma!


There's a running joke among developers that the MailKit extension functionality done in Mail was some intern's pet project, and with them long gone, no one else at Apple knows (or, obviously, cares) anything about it and why it's gone unfixed for SO LONG.


Apparently, some bugs are so bad that not even a 1st year CS student would make such mistakes. Here's but a sample of the types of bugs that were made publicly; many more have been submitted to Apple directly but not visible to the public (gee, wonder why).


The fact it's TAKEN APPLE OVER 2 YEARS TO START FIXING THESE BUGS gives all this more the feel of a high school summer coding camp than that of a trillion dollar company.


P.S. why is it that only posters with 100K+ "points" arrogantly blame developers as being at fault?? I guess the higher the point count = the more prolific the trolls.


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DAYLITE EXTENSION CRASH APPLEMAIL SONOMA 14

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