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Sorcerer2006 Author

Level 1

81 points

DAYLITE EXTENSION CRASH APPLEMAIL SONOMA 14

Sonoma Apple Mail now uses extensions and vendors who supply enhanced functions to work with Mail now supply an extension.

Daylite is a CRM application that provides an extension for AppleMail.

Running Sonoma 14, mail crashes on startup with extension enabled. Also does this in safe mode. Crashes occur when idle but once they occur then AppleMail crashes on startup continuously until disabled.

Does anyone have experience with this?

The vendor is MarketCircle and they have looked at the crash logs generated by the system and say that Apple is mishandling the extension and needs to look into it.

I have talked to Apple support...we did a Safe Model restart and then recommended I replace the OS.

I will do that now.

MacBook Pro 16″, macOS 14.0

Posted on Oct 12, 2023 4:31 PM

Top-ranking reply

Jay_Gardinar

Level 1

20 points

Posted on Apr 23, 2024 2:30 PM

Grant Bennet-Alder wrote:

so you are saying DAYLITE KNOWS they have an issue?

No, they're saying that they know that **APPLE MAIL HAS ISSUES** with its massive amounts of bugs, and *that's* why developers are advising users against upgrading to the productivity-draining cluster---k known as macOS Sonoma!

There's a running joke among developers that the MailKit extension functionality done in Mail was some intern's pet project, and with them long gone, no one else at Apple knows (or, obviously, cares) anything about it and why it's gone unfixed for SO LONG.

Apparently, some bugs are so bad that not even a 1st year CS student would make such mistakes. Here's but a sample of the types of bugs that were made publicly; many more have been submitted to Apple directly but not visible to the public (gee, wonder why).

The fact it's TAKEN APPLE OVER 2 YEARS TO START FIXING THESE BUGS gives all this more the feel of a high school summer coding camp than that of a trillion dollar company.

P.S. why is it that only posters with 100K+ "points" arrogantly blame developers as being at fault?? I guess the higher the point count = the more prolific the trolls.

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31 replies

Sorcerer2006 Author

Level 1

81 points

Dec 6, 2023 8:21 AM in response to Sorcerer2006

Market Circle has issued an update to all users and they have not seen a response from Apple yet in terms of working with them on the issue. They report that the expectations for any extension is that it cannot and will not crash the Mail application. So they're provided information to Apple and offering to cooperate and collaborate as needed. As Apple is the expert in their extension handling software, they should be able to point out what Market Circle did wrong and should do to fix that problem.

Meanwhile Market Circle is exploring an Outlook Solution and has recommended that users who have not upgraded to Sonoma wait to do so.

Mophilly

Level 1

40 points

Dec 11, 2023 9:38 AM in response to Sorcerer2006

Sorcerer2006, thank you for sharing the link to the article. I will review it in light of the systems I managed. FWIW, I have learned of developers have pulling their products from the Mac App Store due to related problems.

Sorcerer2006 Author

Level 1

81 points

Dec 11, 2023 9:49 AM in response to RafaBXL

you don't have to disable or uninstall daylite...you simply disable the daylite mail assistant extension in system settings...just search "extensions" and locate the mail assistant extension and disable it.

dorit275

Level 1

8 points

Dec 12, 2023 3:42 PM in response to Sorcerer2006

Hey guys, I am not using any CRM software but my (brand new) iMac crashed while trying to update the Mail data base. It just won't start.

I am nothing but a son of a plumber, so I thought, maybe I'll just let mail restart fresh, you know, like the toilet.

Any way, I went to the ~/Library/Mail directory (Hold the option key down while clicking "Go" in the Finder menu) renamed mail to mail.old and, Mail came right up. Probably doesn't solve your problem, but it solved mine.

Jan 11, 2024 8:52 AM in response to catlan

Have not upgraded to Sonoma as per Daylite recommendation. So far so good. However, somehow the Daylite "extension," somehow was added to my Apple mail settings--in addition to the already selected Daylite plugin (which has worked for years). Got the wheel of death, could not figure out how to get rid of it, tried everything. Finding this solution worked!!!!! Thank you so much! I unselected the com.apple.email.extension in settings and privacy, and IT WORKED! you saved my business--seriously. I was anticipating a trip to apple certified store to get help which would have required them to keep my laptop overnight or for several days. Thank you so much! I appreciate you posting the solution. I am not upgrading to Sonoma until Apple gets this fixed. I also appreciate all the extension developers commenting and letting non-developer folks know who is truly responsible. My only question is how long will Apple take to address this? It's been months.

Mophilly

Level 1

40 points

Jan 11, 2024 1:10 PM in response to Grant Bennet-Alder

Yes. Please read the earlier post to this thread. The change is significant for the makers of daylight.

Their plug-in for Apple Mail was very tightly integrated due API hooks in the mail app that have been in place for years. Recently, Apple changed how such things are handled. For some developers, the change was trivial. For others quite significant.