Sorcerer2006 Author

Level 1

125 points

DAYLITE EXTENSION CRASH APPLEMAIL SONOMA 14

Sonoma Apple Mail now uses extensions and vendors who supply enhanced functions to work with Mail now supply an extension.

Daylite is a CRM application that provides an extension for AppleMail.

Running Sonoma 14, mail crashes on startup with extension enabled. Also does this in safe mode. Crashes occur when idle but once they occur then AppleMail crashes on startup continuously until disabled.

Does anyone have experience with this?

The vendor is MarketCircle and they have looked at the crash logs generated by the system and say that Apple is mishandling the extension and needs to look into it.

I have talked to Apple support...we did a Safe Model restart and then recommended I replace the OS.

I will do that now.

MacBook Pro 16″, macOS 14.0

Posted on Oct 12, 2023 4:31 PM

Top-ranking reply

emmanuel.sellier

Level 1

10 points

Posted on Nov 7, 2023 12:49 AM

I am another Mail Extension Dev and I can tell you that Daylite extension is not responsible in the crash, Mail is...

The issue is in the way Mail handles incoming e-mails and executes extensions.

You could try the sample extension provided by Apple (Build Mail App Extensions | Apple Developer Documentation) for demonstrating Mail Extensions, and you would experiment the same crashes. So it's definitely not the responsibility of Market Circle...

Most of all Mail extensions developers have reported bugs to Apple, so far we had no feedback.

Complain to Apple and keep report crashes, that may help...

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31 replies

Oct 13, 2023 7:41 AM in response to Sorcerer2006

Sorcerer2006 wrote:

I had stated in my earlier post, "The vendor is MarketCircle and they have looked at the crash logs generated by the system and say that Apple is mishandling the extension and needs to look into it." They have worked extensively with me and examined the crash logs for this issue and stated that in their opinion the apple Sonoma software is mishandling the extension.

It is MarketCircle's responsibility to make an extension that works with Mail. If it doesn't work, they need to fix it. It sounds as if they are not interested in doing that. Not much to be done in that case. Apple is not going to rewrite Mail to accommodate one extension.

Best of luck.

Sorcerer2006 Author

Level 1

125 points

Oct 13, 2023 7:09 PM in response to IdrisSeabright

Market Circle did the responsible thing...they contacted Apple Support and showed them the problem. Apple is looking into it. Not all extension problems are vendor problems neither are all extension problems Apple problems. To assume that any third party extension is automatically broken is not a good assumption. Apple issues rules and guidelines about how to make extensions compatible to Sonoma. Prior to Sonoma all 3rd party functionalities were add-ons and with Sonoma came changes that all software vendors had to adapt to. The rules and guidelines helped them to do that. But Market Circle found what they believe to be an instance where Apple Sonoma is not acting as expected relative to the extension. Only cooperation between parties can solve such a problem and I'm sure Apple and Market Circle will provide that.

Sorcerer2006 Author

Level 1

125 points

Dec 6, 2023 8:21 AM in response to Sorcerer2006

Market Circle has issued an update to all users and they have not seen a response from Apple yet in terms of working with them on the issue. They report that the expectations for any extension is that it cannot and will not crash the Mail application. So they're provided information to Apple and offering to cooperate and collaborate as needed. As Apple is the expert in their extension handling software, they should be able to point out what Market Circle did wrong and should do to fix that problem.

Meanwhile Market Circle is exploring an Outlook Solution and has recommended that users who have not upgraded to Sonoma wait to do so.

catlan

Level 1

46 points

Dec 3, 2023 7:27 AM in response to Sorcerer2006

I suggest to collect the crash reports with Console app and share them with Apple via: mail-app-extensions@apple.com

Sorcerer2006 Author

Level 1

125 points

Dec 6, 2023 8:16 AM in response to sfb71

No it did not. and we've updated to 14.1.2 (Sonoma) and that does not appear to change this condition.

Jan 11, 2024 9:03 AM in response to hlpconsult

<<. Have not upgraded to Sonoma as per Daylite recommendation. >>

so you are saying DAYLITE KNOWS they have an issue?

Sorcerer2006 Author

Level 1

125 points

Nov 2, 2023 10:10 AM in response to JG on Mac

I DON'T THINK MARKET CIRCLE WILL MISSTATE THIS ISSUE. THEY HAVE CREDIBILITY AT STAKE AS WELL. BUT SEVERAL OTHER DEVELOPERS WITH NEW EXTENSIONS HAVE THE SAME ISSUE. THAT AT LEAST WARRANTED A RESPONSE FROM APPLE.

THE SONOMA UPDATE IS OUT. I WILL TRY THIS.

Sorcerer2006 Author

Level 1

125 points

Dec 6, 2023 8:36 AM in response to Sorcerer2006

has anyone tried this?

https://iboysoft.com/news/how-to-enable-third-party-extensions-on-macos-sonoma.html

Sorcerer2006 Author

Level 1

125 points

Oct 13, 2023 7:34 AM in response to IdrisSeabright

I had stated in my earlier post, "The vendor is MarketCircle and they have looked at the crash logs generated by the system and say that Apple is mishandling the extension and needs to look into it." They have worked extensively with me and examined the crash logs for this issue and stated that in their opinion the apple Sonoma software is mishandling the extension.

Mophilly

Level 1

40 points

Dec 11, 2023 9:38 AM in response to Sorcerer2006

Sorcerer2006, thank you for sharing the link to the article. I will review it in light of the systems I managed. FWIW, I have learned of developers have pulling their products from the Mac App Store due to related problems.

Sorcerer2006 Author

Level 1

125 points

Oct 12, 2023 6:01 PM in response to Sorcerer2006

OK replaced/rebuilt the OS from recovery and same problem continues.

Oct 13, 2023 7:16 AM in response to Sorcerer2006

Sounds like it's time to contact the developer of the extension.

Sorcerer2006 Author

Level 1

125 points

Oct 13, 2023 7:38 AM in response to Sorcerer2006

Apple did not ask to examine the logs.

sfb71

Level 1

20 points

Dec 2, 2023 6:17 AM in response to Sorcerer2006

Did replacing the OS solve the crash problem with Mail?

catlan

Level 1

46 points

Dec 11, 2023 9:41 AM in response to Mophilly

Could you let me know which developers / apps? Would like to reach out.

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DAYLITE EXTENSION CRASH APPLEMAIL SONOMA 14