New iPhone Serial Number "has been replaced"


We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and try again. i bought iphone 14 pro max with box and now this is showing whats the problem....and it has some problem of this message


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Oct 13, 2023 11:56 PM

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Question marked as Top-ranking reply

Posted on Oct 15, 2023 7:17 AM

Return it and get your money back.


That phone is not "new". That phone was replaced by Apple as defective or damaged and not returned as required or because it was reported lost or stolen in transit.


It has no warranty. Apple won't touch that phone.

3 replies

Oct 15, 2023 7:13 AM in response to MUXIII

Hey there MUXIII,


Thanks so much for using Apple Support Communities.


For this issue, we recommend that you contact Apple Support directly. If support is available in your region, this will let you work directly with an AppleCare Advisor who specializes in resolving this exact type of issue. You can begin by reaching out here: Get Support


Thank you for being a part of the community here. We hope this information helps!


Best wishes.

Oct 16, 2023 4:02 AM in response to KiltedTim

Same problem i have bought mobile second hand from a person and when i bought ot was all ok it was showing warranty it was totally 2 months used and after a month ago it gives a message your coverage expired and when i searched for it . It says your mobile is replaced.. what the reason any true solution and also anyone would guide me the disadvantages and problems of replacement device or effect of replaced iPhone kindly guide me. Regards muzammil

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New iPhone Serial Number "has been replaced"

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