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Trying to connect a new ipad ios 16.4.1 to Mac High Sierra 10.13.6. When I connect the devices itunes asks to download a software update - which I do. Then I get a message 'can't install due to network problem'. Have tried a different network (mobile) with the same result. Could anybody offer some suggestions please.
I've tried all of the solutions I can find online - non work.
iPad Air, iOS 12
Hello Evs20,
Let's use the steps below to boot your Mac into safe mode to see if that behavior persists from there:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. If you can't start up in safe mode, make sure that your Mac isn't using a firmware password.
You can also find those steps in this resource: Use safe mode on your Mac - Apple Support
It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.
Additionally, does that also continue while connected to another dedicated Wi-Fi network, as opposed to a mobile hotspot?
Let us know, and we'll keep moving forward from there.
I've tried all the above suggestions and am still getting the same result. Could this be that the download is not available anymore? I don't want to upgrade the operating as this is the last version that creative suite will run on.
If you have any further ideas I'd be very grateful.
Thank you for your reply Chuckbl. I'll try your suggestion and get back to you. I haven't tried another dedicated Wi-Fi network, but I can try. I'm not sure if the itunes patch will work for Ios 16 as I can't find any info. The Mac must be "seeing" the Ipad to instigate the download - but it always fails, in Photos as well. I've turned off all firewalls and anti virus to no avail. I updated Itunes from the Apple servers without any problem.
Hi Evs20,
That sounds like a good plan and should get you closer to getting this taken care of.
If additional support is needed, let us know. We'll be glad to assist further.
Have a great day.
Thank you very much for the reply - I'll try the above plan and fingers crossed!!
Connection between ipad and mac not working
