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My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?
Chromecast,
Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.
Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.
I am having this exact same issue. This unresponsive blacked out screen only happens when I wake up in the morning and I take it off my wireless charger. It takes a minute or two for the screen to show up. Any updates on an update that will resolve this issue?
I got my new iPhone 15pro in sept and this has happened to me at least 4 times… always while I’m charging! Apple needs to fix this issue! I’m really frustrated! 😞
quick fix- tap volume up, tap volume down, then press and hold right side button until you see apple logo! Or if you can manage to unlock your phone Siri will restart it for you! Hope this helps and apple can fix this mess!
IT CALLED 911 AND I COULDN’T DO ANYTHING
I was sleeping and woke up to check the time at 2am and the screen was black. Every key and sequence I pressed worked was responsive, even Siri. I pressed the lock button too many times and it called 911 and blasted SOS to all my emergency contacts and I COULDN’T HANG UP or cancel it. The operator was very upset with me and said I could be charged. I could do nothing but ask her to disconnect the call because my iPhone malfunctioned. After googling how to restart the phone, I had to calm down all my family and friends from the SOS message.
This is HORRIBLE. Imagine I had an emergency where I needed the screen to call a family member or look up my location to give to a 911 operator.
For a company super focused on emergency features this glitch is a huge problem and law suit waiting to happen.
iOS: 17.0.3
Model: iPhone 15 Pro
This is so annoying…I just got my IPhone 15 Pro Max maybe 4-5ish days ago definitely not even a week ago and this has happened for the first time tonight…I am nervous that it will happen again. Should I take it in?! I don’t want to be stuck with a faulty phone. It’s working now after being taken off of the charger. If this happens again I’ll be taking it in. So annoying being that this a is a brand new phone.
Mind won’t reset or anything. Overnight on charger. Volume up down hold power…. Doesn’t work for me. Nothing at all🙄
I have exactly the same issue and I can provide more info about the after my experiment.
The same issue occurred in my 15 pro max. (ios 17.1.2) But this happened on a normal 20 Watt apple charging dock and not on a MagSafe charger. So its not a hardware issue but rather a software. I remember checking my phone at 94%. A short while after i heard a vibration and when i checked the phone it had a black screen. I guess it happened when it hit 100% or after 15 minutes of screen off (in standby mode). My battery settings had “optimized battery charging” turned ON. It is a major software bug. Apple has to fix this soon !!!!
Hello, thank you for responding. The phone is charged on a wireless charger. The entire screen would go pitch black and nothing on the desktop is visible. The phone still functions regards to ringing, etc but you cannot see anything. The force restart is how the issue is resolved. What I would like to know is why is it happening. It doesn’t happen to my husband’s IPhone 15 and he charges on a wireless charger also.
i put the charging option on the max of 80% in the settings, charged the phone using the Mega wireless charger before going to bed and it stopped at 80%. The phone didn’t go black last night.
Once again, I would like to know why the screen goes dark and doesn’t respond to returning until a force restart is done. Also will Apple do a software update to fix this issue? There are others out there is has this same issue.
If it happens again I will be taking the phone to the Apple Store. I have had the phone just 2 weeks.
Thank you,
La Chaunia
Me too. I recently purchased my iPhone 15 Pro, and today I encountered the same issue. The screen is unresponsive and remains black after charging but, the phone is working fine. I've always used the original charger and cable from Apple. It's been just a week since I bought the phone. Hope this issue will be fixed soon.
Hi lachaunia,
To help resolve this issue with your iPhone becoming unresponsive, try using a different charger. This can tell us if the issue is related to the specific cable you're using with your iPhone 15 while charging overnight.
When your iPhone is unresponsive or if the screen doesn't power on, you can try force restarting. This option is similar to restarting but resolves unresponsiveness. Here are some steps you can take for a frozen device: If your iPhone won't turn on or is frozen
If those steps do not help, we’ll need some additional information to provide more specific support.
Thanks for using the Apple Support Communities.
About 6 am I went to look at my phone and I thought it died during the night. I noticed that I could heard sounds of buttons and just out of curiosity said “hey siri, what is my battery percentage” to which she replied 100%. I unplugged the iPhone and left it for about an hour. Came back and the screen was back on. This happened during a trip to the Greek islands where I actually needed my phone for various things like Uber, maps, safari, email where all of my ticket codes were saved and of course needing to get around. I’m not sure if this is a charger issue but will investigate once at home. This issue still needs to be resolved though as it gave me a panic attack.
it happened to me this morning as well after charging with MagSafe, and since the screen went black and the way to force restart changed, I couldn’t restart my iPhone at all. I was on my way to work and have no access to other electronic devices to search and check.
Hi. This just happened to me too for the first time with my 15 pro max. I’ve been using the apple charging cable and plug bought from apple. The phone was fine when I did a quick charge before going out last night but when I woke up the screen was entirely black, but I heard it do a screenshot sound. My other half found the hard reset set up, did that and it’s back on now, but it’s not helpful having to do that. I hope there is an update soon to rectify this issue.
Same thing happened to my wife's new iPhone 15 Pro which she just set up this past weekend. Brand new phone, all updates applied automatically to new phone when transferring data from her old phone, and utilizing an Apple-branded magsafe charger while charging at night. Her phone wasn't responsive this morning but eventually the screen turned back on after being detached from the charger.
Hopefully a software update is going to resolve this...
iPhone 15 Pro Max black screen
