My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?
Chromecast,
I have exactly the same issue and I can provide more info about the after my experiment.
I have exactly the same issue and I can provide more info about the after my experiment.
My third post on this issue.
Ive been wrestling with this issue and despite having thought I’ve solved it twice, I’m concluding the type/ manufacturer of the charger is the problem. Not the phone. If I charge on an apple supplied mag charger I don’t get the black screen. If I try to charge on 2 other proprietary supplied generic chargers, in both cases the black screen reappears. I’m wondering if there is a voltage / over night charging hyper sensitivity in the circuitry that protects the screen. I don’t find the period of time between placed on the charged and it going black is the same every time, in fact it’s variable. I’m now wondering if in fact we face a hardware problem, not necessarily software. Linked with very sensitive charger type.
I’m with you!!!! Apple needs to fix this so it’s important that everyone report this software problem. They know what the fix is b/c the same exact thing happened to me last year at this time with my new at the time 14 Pro Max! And again this year. As I recall, it had something to do with the rise and wake feature so I turned it off in settings again this year, and I haven’t had a problem since. Good luck.
I’ve had the same problem this year with my iPhone 15 Pro Max as I did last year with my new 14 Pro Max. It is not the problem with the charger or a defective phone. The problem is the rise and wake function! Until there is a software update for it. I was advised to turn that feature off in settings . Here is a link to be able to report your black screen. Product Feedback - Apple
I encountered the same black screen after attempting to charge overnight via MagSafe. The battery had run down fairly low, but heard the "ding" and haptic vibration when I put it on the wireless charging pad. The next morning- the black screen. Tried to charge via a battery pack, and then via a Anker wall charger via USB-C. Then I tried the volume up, volume down, and then pressed the right side button and did a safe reboot. It works. This issue seems to occur when the battery is very low and you try to charge via the wireless pad charger. Perhaps this will be a future (and soon) bug fix. Pass the word on regarding the solution and the hopeful long term fix.
Mine too! I have the 15 Pro Max. Screen did not respond to touch, I could use the side buttons and reboot, and did about 10 times to no avail. Had to make an appointment 2 hours away.
The lady hooked it up to their computer and said it had to be erased and restarted with their software.
She said she had just started her work week and has had 4-6 phones already in for the same issue in two days. She said if you could plug it into a computer with itunes, and it reads it, you can select “Restore” to essentially do the same thing she did for me at the Apple Store. She told me this is happening a lot with the 15’s, with no explanation of why it’s happening.👎🏼 👎🏼
Back up your phone and restore from iTunes.
Mine hasn’t went black for a month.
I always charge to 100 percent if I can. Done MagSafe, wireless, C to C, A to C.
Maybe it’s some conflict between charging AND the Raise and Wake feature (or maybe not the charging at all), but once I DISABLED that, it hasn’t went black since.
Anyone else who’s had this happen consistently try that? I haven’t read other than than this seemed to be the culprit. Turning that off Raise and Wake in system setting worked for me since it the screen doesn’t have to chance to not “wake up” unless it’s I’m just lucky.
Hi lachaunia,
To help resolve this issue with your iPhone becoming unresponsive, try using a different charger. This can tell us if the issue is related to the specific cable you're using with your iPhone 15 while charging overnight.
When your iPhone is unresponsive or if the screen doesn't power on, you can try force restarting. This option is similar to restarting but resolves unresponsiveness. Here are some steps you can take for a frozen device: If your iPhone won't turn on or is frozen
If those steps do not help, we’ll need some additional information to provide more specific support.
Thanks for using the Apple Support Communities.
Hi lachaunia,
We appreciate those details and we recommend making sure you have the very latest version of iOS installed. Here's how to update if needed: Update your iPhone or iPad.
"Update your iPhone or iPad wirelessly
If the issue persists after updating, we recommend contacting Apple Support for further assistance here: Get Support. They can run a diagnostic to help rule out any hardware issues.
Take care.
Hello everyone who have been affected by this defect in our new IPhone 15s. Several of you stated it happened when your phones were on the MagCharger. When I started this post, I shared that it occurred for me two nights in a row while on a generic wireless charger. So, I decided to try the 80% max charge setting in our setting, battery, (turn the toggle on) and charge the phone only with the MagCharger. This has worked so far. I would charge the phone before going to bed and take it off once it’s at 80%. I charge it during the day as I stream music and podcasts while at work. The MagCharger hasn’t been the problem for me. In my unprofessional IT experience, I think the problem is the phone shouldn’t be charging to 💯 so the phone shuts the screen off. It is a major rude inconvenience. I agree with everyone that Apple needs to do an update and someone somewhere an IT tech needs to have an explanation for the millions who have now purchased the phone.
I suggest trying what I did and see if that works. Keep in mind that we have an 1 year warranty on the phone and if the issue continues we can take it back to the maker, Apple and not the service provider.
Share if it works or not for you.
Mine hasn’t went black for a month.
I always charge to 100 percent if I can. Done MagSafe, wireless, C to C, A to C.
Maybe it’s some conflict between charging AND the Raise and Wake feature (or maybe not the charging at all), but once I DISABLED that, it hasn’t went black since.
Anyone else who’s had this happen consistently try that? I haven’t read other than than this seemed to be the culprit. Turning that off worked for me.
I urge you (and others with this issue) to contact Apple Support directly.
Why? I have had an iPhone 15 Pro Max since launch and so have millions of others who have never had this issue, even once, following the same procedures as you.
That means there is something unique to your device (and those of others seeing this issue repeatedly) - configuration, carrier, date of manufacture, etc. - that I don't have the data to see but Apple does.
Contacting them will allow them to collate data and also replace your device if needed.
Contact - Official Apple Support
Had this issue the first night I charged overnight. Factory charging cable and an apple block from my iPhone 13 Pro Max. Turned raise to wake off and it has not come back since. Been weeks.
This has happened too with my iPhone 15 Pro Max past two nights. Ive had the phone a month, no updates since 17.1.1 came out few weeks ago. Its Nov 25, 2023 It's been on 17.1.1 IOS past weeks, no issue till morning before last. Both nights the cat woke me up early, when I tapped the screen for some light it remained black. I was in do not disturb time. One thing that was different was previously to two days ago under 17.1.1 I had put the phone face down with wireless charging, the past two night I sat in normal reclining position face up in the cradle. Reason being the display light being on bothered me on earlier versions of IOS. Both times these las two mornings phone acted like expect but totally black screen. This morning I plugged the phone into my U2723 dell monitor unplugging the monitor from my MacBook USB port as it was a handy powered usb port. To my surprise the iPhone screen popped up on the dell monitor. However it would not show the unmark to log in and it stated the Face ID needed my pass code. literally on a black screen I tried to find where my passcode numbers were on the screen, on my dell monitor I would see I had mistyped till it timed me out. Note,About 15-30 minutes earlier I had tried to reboot the phone, prior to this attempt my Dell monitor. Now when on my Dell monitor I saw the phone had locked out password attempts for a minute, I walked away, when I came back couple minutes later, the screen was back normal.
The previous night I got up with it the iPhone screen blank, I had tried rebooting but it took like 15-30 minutes for the phone to return to normal operation .
So in my case seems it has something to do with phone not being face down while in do not disturb mode. Rebooting takes 15-30 minutes to clear the issue with absolutely no sign its doing anything. Clues to what the IOS displays on a USB monitor gives a clue to where the software bug is at.
my comment was removed i don’t know why ?!
anyway, i had this issue twice while my phone was charging at night , i just plug off my phone and let it for few minutes then the screen goes back normal !
i turned off always-on display and the problem never happened again !
i can turn off always-on before charging then after my phone fully charged i plug it off from the charger then turn back always-on display.
this is not practical solution but at least the phone won’t failed me when the need is immediate.
iPhone 15 Pro Max black screen
