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iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

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Question marked as Top-ranking reply

Posted on Oct 20, 2023 4:54 AM

Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.

256 replies

Apr 26, 2024 5:19 AM in response to lachaunia

Yes! My phone almost called emergency services just now. I was half asleep and trying to see what time it was, but my screen wouldn’t turn on. This has happened a few times before after overnight charging, but I couldn’t remember the buttons to push, so I was just trying different combinations and poking at the screen in frustration. The phone made this loud alarm sound and a light started flashing. It woke my husband, and I started to panic so I stopped touching anything. Then the screen came back on. I spent the next few minutes anxious it had called emergency services and reading up on that. Boo.

Apr 26, 2024 5:35 AM in response to lachaunia

This also happened to me since I restarted my phone I never had this problem again. It usually happens on first load and then nothing.

To resolve the problem, simply reboot your iPhone. It is not necessary to go to an Apple store. The iPhone 15 black screen can also be caused by a simple bug or a temporary problem. In this case, a simple restart of the device can help resolve the issue. However, since the device is currently unresponsive, you need to force restart it. To do this, you can follow the following steps: Step 1: To force restart your iPhone 15 series, press and release the "Volume Up" button on the left side of your phone. Next, press and release the "Volume Down" button, then press and hold the "Side" button on the right side of the phone. Step 2: Hold the button until the Apple logo appears, then release your finger. This will force start your unresponsive iPhone 15.

May 10, 2024 3:58 AM in response to lachaunia

My wife and I both have 25 Pro Max’s. We’ve had them for about a year now and have been using MagSafe chargers to charge our phones at night. This morning my wife woke up to a black screen. Her alarm was going off but she couldn’t see her screen to turn it off. I followed the up/down and then the power button and it corrected itself. Is there a fix in future enhancements to avoid this from happening ?

May 15, 2024 9:22 AM in response to yifan259

My 15PM always charges with the Apple MagSafe charger, which lies flat on my desk. So my issue, at least, doesn't have anything to do with charging the phone in a vertical position. Nevertheless, the screen was black this morning. I had to try volume ^v then side button til the Apple logo showed up. Had to try it twice.


Note to all: Control a black screen phone with Voice Control. Say "Siri, turn on Voice Control." Use voice commands to make a phone call.

May 20, 2024 1:51 PM in response to lachaunia

Happened to me for the first time this morning. UGH. And since I forced it to restart, all day the **** thing has been glitchy, not wanting to load apps or pages, acting like it’s not connected to Wi-Fi when it is, and just generally being a giant pain.i am currently running an update to see if it helps. Our iPhones aren’t even a year old and shopuld still be under warranty but what a huge headache!

if anyone out there does find a way to help or fix this issue, please share!

May 27, 2024 7:05 AM in response to 1ssmith

I have the same issue. I have tried different chargers and all have the same result. The phone is black in the morning. It is still on and responsive but I just can’t see anything. I actually called 911 by accident. This really needs to be fixed. For a company so focused on safety and emergency features, this glitch defeats all of that. This has happened to me multiple times and I’m stuck trying to guess where to slide to force it to shut down.

I have the iPhone 15 pro.


[Edited by Moderator]

Jun 15, 2024 8:53 AM in response to lachaunia

This also has happened to my phone twice now I have the 14 Pro Max and within the last month and a half my screen has turned completely black after charging it all night. I wake up in the morning with my screen black and everything else works. You can hear the noises on the phone showing me that it still works. The screen is just not turning on. Both times as soon as I get in my car and turn it on my screen starts to work on my phone again I’m not sure what that means. I’ve had this phone for quite some time now and it never did this in the beginning.

iPhone 15 Pro Max black screen

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