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iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

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Question marked as Top-ranking reply

Posted on Oct 20, 2023 4:54 AM

Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.

256 replies

Jan 17, 2024 7:45 AM in response to lachaunia

I have an iPhone 15 pro max I got about 2 weeks ago. I woke up with the same black screen issue. I could tell the phone was on and functioning. I resolved this by briefly holding the right side button and top volume button simultaneously. This brings up the slide to power off button in the top part of the phone screen. Since the screen is black you can't see it but, I was able to swipe in the general area and turn the phone off. I waited about a minute and briefly held the right side button to until the Apple icon turn the phone back on. This fixed it without resetting the phone.

Feb 18, 2024 5:27 AM in response to yifan259

I have also same issue I got new phone 15 pro max, everything is fine but his screen issue, screen i black not working few days before same issue but suddenly start working but today whole day screen black, phones coming but I can’t receive screen still black how can fix this issue I’m feel not good very expensive phone but not working, I need help for this problem thanks

Feb 19, 2024 1:36 PM in response to lachaunia

It also happened to me.

First, I pressed every button on both sides, but it didn't work. An hour later, I tried again, but it still didn't show anything. Then I used my watch to hang up a friend's call, but the screen remained black. After a few minutes, a friend called again. I hung up using the watch, and the screen came back on.

Apr 11, 2024 2:27 AM in response to lachaunia

Yes, this also happened to my iPhone 15 as well. When I woke up, my device screen was all black. It was so frustrating. But luckily, by forcing a reboot, it came back to life. I still haven't figured out what caused the sudden black screen on my iPhone 15, so I googled for some answers and this guide gave some reasonable explanations. I think it was due to the fact that I recently updated my iOS and this version was by defective.

Apr 14, 2024 6:02 AM in response to lachaunia

Another me too. I restarted with the normal method (volume up/down then hold the power button) and it works fine after that. It’s happened almost every time I charge overnight for the last 7 days. I charge with my cable, I don’t charge wirelessly at all anywhere for the sake of not overheating the battery. I also charge with a 10 watt anker charger so it charges slower. I’ve had batteries fail sooner than expected due to being charged too quickly.

Apr 15, 2024 1:54 AM in response to lachaunia

Same happened to me two days ago with my iPhone 15 Pro too (EMEA model A3102)!

FWIW a few months ago it also happened to my iPhone 14 Pro - obviously indeed an IOS bug…

Totally share the frustration here and can’t understand too why this one is still not fixed!

For now I have disabled deactivation of the display under the standby settings…

Apr 18, 2024 12:05 PM in response to lachaunia

I’m so glad I saw this thread, I took my phone to Apple, she did a 30min check on it in the back room with Boynton gaslight me that there is nothing wrong with it 😒


it’s happened 4 times since, wake up between 4am and 7am to a black screen with alarm going off.


its the backlight not coming on so can’t use the phone. It also called my emergency contacts when I tried to restart with a black screen


Apple needs to address this!

iPhone 15 Pro Max black screen

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