iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

Reply
Question marked as Best reply

Posted on Oct 20, 2023 4:54 AM

Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.

218 replies

Jan 9, 2024 1:38 PM in response to lachaunia

Me too. Brand new iPhone 15 Pro Max. After the first night I had it home and charing on an Apple Mag Safe charger the phone wouldn't wake up, although my alarms went off.

The up volume - down volume - hold power sequence worked to restart for me but it's kind of annoying that after spending so much a problem like this happens on a new phone.


The iPhone Xs Max I replaced with this new phone never had this issue - I had that phone for years.

Jan 17, 2024 7:45 AM in response to lachaunia

I have an iPhone 15 pro max I got about 2 weeks ago. I woke up with the same black screen issue. I could tell the phone was on and functioning. I resolved this by briefly holding the right side button and top volume button simultaneously. This brings up the slide to power off button in the top part of the phone screen. Since the screen is black you can't see it but, I was able to swipe in the general area and turn the phone off. I waited about a minute and briefly held the right side button to until the Apple icon turn the phone back on. This fixed it without resetting the phone.

Feb 18, 2024 5:27 AM in response to yifan259

I have also same issue I got new phone 15 pro max, everything is fine but his screen issue, screen i black not working few days before same issue but suddenly start working but today whole day screen black, phones coming but I can’t receive screen still black how can fix this issue I’m feel not good very expensive phone but not working, I need help for this problem thanks

Feb 19, 2024 1:36 PM in response to lachaunia

It also happened to me.

First, I pressed every button on both sides, but it didn't work. An hour later, I tried again, but it still didn't show anything. Then I used my watch to hang up a friend's call, but the screen remained black. After a few minutes, a friend called again. I hung up using the watch, and the screen came back on.

iPhone 15 Pro Max black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.