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iPad 9th generation won’t connect to iPhone 11 hotspot despite saying it’s connected

Hey I’m in an annoyingly need of help. First I want to give some background. This is a bit lengthy. 


I have an iPhone 11 and an iPad 9th generation. Never had problems until one day a year ago my iPad stopped receiving hotspot from my phone. It lasted for a while. Actually no, let me correct. My phone will display that the iPad is connected. The iPad will display on the wifi tab that it’s connected. But it doesn’t display it on top of the screen. It’ll show that I was not online at all. I’ve tried all the instructions when looking it up from the Apple support page. Both devices were up to date. Step by step. I don’t know if it was a cause or not but I’ve tried something silly like changing the toggle of automatic roaming to my carrier and that “magically fixed it”.


So I’m staying in a place with ****** signal but it still works fine. I used to even listen to music without hotspot (I made sure of it since I’ll turn it off; it wasn’t until recently that I discovered that apparently paying for Apple Music didn’t include that feature). Then this weird thing started to happen. One day, certain songs won’t play. Then I couldn’t play songs for except those from recently added. And NOW the whole “iPad won’t connect to hotspot despite displaying it’s connecting” is happening and it’s been happening for a few days. I’ve updated, followed the instructions from before and even tried that trick I did last year and nothing.


Can anyone explain what the heck is going on?  I can listen music fine on my phone. The data is working fine. But this is such a wild bug I never expected it to happen again. Is there anything else I could do? Side note, the iPad can connect fine to other networks. Thanks in advance.

iPad, iPadOS 17

Posted on Oct 17, 2023 9:05 AM

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Posted on Oct 17, 2023 9:13 AM

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay/WiFi Hotspot or other Apple services. If present, it may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart.


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.





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9 replies
Question marked as Top-ranking reply

Oct 17, 2023 9:13 AM in response to anonymous_loser

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay/WiFi Hotspot or other Apple services. If present, it may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart.


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.





Oct 17, 2023 10:16 AM in response to anonymous_loser

Yes.


If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings - after which you will need to restore your data and settings from your backup:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Oct 17, 2023 9:26 AM in response to anonymous_loser

You are very welcome.


As I have described, you may only need to temporarily remove the offending App from your iPad.


The objective in removing the App is to resolve the internal network routing issue. Reinstalling the App may not cause the issue to return - but if it does, you will have identified the source of the problem.

Oct 17, 2023 9:43 AM in response to LotusPilot

Well sorry to bother again but now I have a new issue. It appears (finally) that I am connected but… the wheel goes on and on. Can’t connect to YouTube, social media etc. Now my data connectivity is fine. On my phone, I have all bars and it’s working fast in all apps. I heard of resetting network on the iPad but I’ll like to ask you now since I have your attention. Again sorry this all seems so random.

iPad 9th generation won’t connect to iPhone 11 hotspot despite saying it’s connected

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