Macbook Pro 16" 2019 - Crashing

I have been trying to figure this one out for over 6 months now.


Here's my problem: My Macbook Pro 16" 2019 crashes when doing certain things. It usually happens when downloading or uploading data larger than 100mb (Dropbox, Wetransfer etc.) from a wifi connection. Sometimes it happens while I'm working on a project in Logic, while connected to a monitor (Thunderbolt) and a Universal Audio Apollo audio interface (Thunderbolt) and not doing anything else and most times it gets stuck in a restart loop until I disconnect the audio interface. One time it happened while I was watching a YouTube video and had nothing connected to the computer. It happens in Safe Mode while uploading data to Dropbox and it also happens when doing the same thing while booted into Windows from an external SSD. I have tried formatting the internal SSD and doing a clean install and the problem persists. I just replaced the battery and put on some new thermal paste on the CPU and GPU hoping that would help, but it didn't. Just now I tried connecting my computer to the monitor and audio interface again while in Logic, but this time with Wifi switched off and I could do so for about an hour. I then decided to switch on Wifi and the computer crashed within 2 sec. Could be that the Wifi module is at fault or maybe the whole logic board, I don't know. I'm close to giving up and accepting the fact that I might have to replace the whole logic board, though I can't afford that at the moment.


Any help or ideas is really welcome



MacBook Pro 16″, macOS 14.0

Posted on Oct 18, 2023 11:10 AM

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2 replies
Question marked as Helpful

Oct 18, 2023 11:44 AM in response to Dahlijo

Kernel panic is not ONE problem, it is one of Thousands of problems. To get more information, some panic reports might help.


Kernel Panic Reports are stored at:

/Library/Logs/DiagnosticReports


If you copy and paste that string into:

Finder > Go menu > Go to Folder


it will take you to the Folder where those reports are stored.


They are named with Date&Time and start or end in ‘panic’

If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).


Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.


Question marked as Helpful

Oct 18, 2023 2:21 PM in response to Dahlijo

Another approach is to download and run this little 'discovery" utility, Etrecheck. It looks around your Mac from the inside, and generates a pre-sanitized report without any personally-identifiable information included. the report can be posted to a reply on the forums.


http://etrecheck.com


How to use the Add Text Feature When Post… - Apple Community





24 replies
Question marked as Helpful

Oct 18, 2023 11:44 AM in response to Dahlijo

Kernel panic is not ONE problem, it is one of Thousands of problems. To get more information, some panic reports might help.


Kernel Panic Reports are stored at:

/Library/Logs/DiagnosticReports


If you copy and paste that string into:

Finder > Go menu > Go to Folder


it will take you to the Folder where those reports are stored.


They are named with Date&Time and start or end in ‘panic’

If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).


Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.


Oct 18, 2023 12:02 PM in response to Grant Bennet-Alder

Thank you for taking the time to share your thoughts and knowledge.

I have been trying to find any info in reports and logs of why it's crashing ever since it started but I haven't found anything. I'm not an expert so I'm sure I've missed things, but I have looked to the best of my abilities. Unfortunately there's nothing regarding kernel panics in the Diagnostic Reports folder.

Question marked as Helpful

Oct 18, 2023 2:21 PM in response to Dahlijo

Another approach is to download and run this little 'discovery" utility, Etrecheck. It looks around your Mac from the inside, and generates a pre-sanitized report without any personally-identifiable information included. the report can be posted to a reply on the forums.


http://etrecheck.com


How to use the Add Text Feature When Post… - Apple Community





Oct 19, 2023 6:43 AM in response to Dahlijo

<<. Since the Macbook crashes even when booting to Windows on an external drive, logically the problem is not in MacOS, right? >>


While that is a possibility, you can not come to that conclusion based on the evidence at hand. Based on the complexity of both systems, it is more likely you also have problems in Windows.


You appear to have TWO Turbo boost programs installed, one called Turbo Boost 260 and one called Turbo Boost switcher. choose one and completely remove the other.


and while we are talking about deleting Apps, you should NOT use any third-party app deleter. These have a history of damaging MacOS. Apps installed with a complex installer require a complex un-installer from the developer.


[Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2023-07-05)

    Modern Login Item

    /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app


You have several third-party disk utilities added. The poor performance of your external drive is caused by lack of TRIM AND that it is connected to a 5 G bps/sec USB bus.


 disk2 - Samsung Portable SSD T3 2.00 TB (Solid State - TRIM: No

  External USB 5 Gbit/s USB


use the Terminal command:


sudo trimforce enable


.

This article has more information:

https://www.lifewire.com/enable-trim-for-ssd-in-os-x-yosemite-2260789


as for 5 G bits/sec, you may be using a commodity adapter that does not support higher speeds, or possibly connected devices in the wrong order or used a port on a display or other USB Hub that does not perform.

Oct 19, 2023 7:26 AM in response to Grant Bennet-Alder

Really appreciate your help!


com.rugarciap.TurboBoost260Helper

I think this one is just a 'helper' for 'Turbo Boost Pro', so in other words the same program, if I'm not mistaken.


I mainly use AppCleaner to check what files a software has installed. That's what I find useful with it. It shows each file and lets you choose what to do. What then gets deleted is usually only preference files and cache. You're advising against that?


That SSD is for Time Machine backups and not the one with Windows installed, just to be clear.

I'm not sure TRIM is supported on the Samsung T3, will check!

Could it cause any problems if I enable TRIM and some of my SSD's are unsupported?


"as for 5 G bits/sec, you may be using a commodity adapter that does not

support higher speeds, or possibly connected devices in the wrong order

or used a port on a display or other USB Hub that does not perform."

I have one SSD Samsung T5 (USB-C), a midi keyboard (USB-B>USB-C) and a mouse (USB-A>USB-C adapter) connected to the hub on the external display. The Macbook is connected via thunerbolt to a dedicated port on the display. Lastly there's the UA Apollo X4 connected to one of the thunderbolt ports on the Macbook via 40Gbps thunderbolt cable and the Samsung T3 connected to one of the other thunderbolt ports on the Macbook.


It crashes wether it's connected to this display setup or not though.


Thank you, I'll add the report/log to this post!


Oct 19, 2023 7:41 AM in response to Dahlijo

<<. I mainly use AppCleaner to check what files a software has installed. That's what I find useful with it. It shows each file and lets you choose what to do. What then gets deleted is usually only preference files and cache. You're advising against that? >>


These removal app just guess. While parading list of likely-sounding names for you to chose from seems satisfying, why not have the developer remove ALL the stuff they added, similar names or not? sometimes entire packages of seemingly unrelated software are added, and not removing it can cause problems later.

Oct 19, 2023 8:30 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

<<. I mainly use AppCleaner to check what files a software has installed. That's what I find useful with it. It shows each file and lets you choose what to do. What then gets deleted is usually only preference files and cache. You're advising against that? >>

These removal app just guess. While parading list of likely-sounding names for you to chose from seems satisfying, why not have the developer remove ALL the stuff they added, similar names or not? sometimes entire packages of seemingly unrelated software are added, and not removing it can cause problems later.

Makes sense. I'll stop using it.

Macbook Pro 16" 2019 - Crashing

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