Level 1

8 points

Macbook Pro 16" 2019 - Crashing

I have been trying to figure this one out for over 6 months now.

Here's my problem: My Macbook Pro 16" 2019 crashes when doing certain things. It usually happens when downloading or uploading data larger than 100mb (Dropbox, Wetransfer etc.) from a wifi connection. Sometimes it happens while I'm working on a project in Logic, while connected to a monitor (Thunderbolt) and a Universal Audio Apollo audio interface (Thunderbolt) and not doing anything else and most times it gets stuck in a restart loop until I disconnect the audio interface. One time it happened while I was watching a YouTube video and had nothing connected to the computer. It happens in Safe Mode while uploading data to Dropbox and it also happens when doing the same thing while booted into Windows from an external SSD. I have tried formatting the internal SSD and doing a clean install and the problem persists. I just replaced the battery and put on some new thermal paste on the CPU and GPU hoping that would help, but it didn't. Just now I tried connecting my computer to the monitor and audio interface again while in Logic, but this time with Wifi switched off and I could do so for about an hour. I then decided to switch on Wifi and the computer crashed within 2 sec. Could be that the Wifi module is at fault or maybe the whole logic board, I don't know. I'm close to giving up and accepting the fact that I might have to replace the whole logic board, though I can't afford that at the moment.

Any help or ideas is really welcome

MacBook Pro 16″, macOS 14.0

Posted on Oct 18, 2023 11:10 AM

Top-ranking reply

Grant Bennet-Alder

Level 10

145,215 points

Posted on Oct 18, 2023 11:44 AM

Kernel panic is not ONE problem, it is one of Thousands of problems. To get more information, some panic reports might help.

Kernel Panic Reports are stored at:

/Library/Logs/DiagnosticReports

If you copy and paste that string into:

Finder > Go menu > Go to Folder

it will take you to the Folder where those reports are stored.

They are named with Date&Time and start or end in ‘panic’

If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).

Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.

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24 replies

Dahlijo Author

Level 1

8 points

Oct 19, 2023 9:34 AM in response to Dahlijo

What do you make of this report?

Report

When trying to upload a large file with Dropbox or Wetransfer and the Macbook eventually crashes I cant seem to find anything in the logs/reports, but when trying to download somethings large with Transmission there seem to be a report pretty soon after. Maybe not related, I'm not sure.

Oct 19, 2023 9:56 AM in response to Dahlijo

<<. Command: Transmission

Path: /Applications/Transmission.app/Contents/MacOS/Transmission

Identifier: org.m0k.transmission

Version: 4.0.4 (14714.4.0.4)

Team ID: 5DPYRBHEAR

Is First Party: No

Resource Coalition ID: 1125

Architecture: x86_64

Parent: UNKNOWN [1]

PID: 1038

Event: cpu usage

Action taken: none

CPU: 90 seconds cpu time over 152 seconds (59% cpu average), exceeding limit of 50% cpu over 180 seconds. >>

that is a complaint of CPU hogging, not a crash.

Oct 19, 2023 9:58 AM in response to Dahlijo

<<. Command: rpcsvchost

Path: /usr/libexec/rpcsvchost

Resource Coalition ID: 229

Architecture: x86_64

Parent: launchd [1]

PID: 261

Event: cpu usage

Action taken: none

CPU: 90 seconds cpu time over 140 seconds (64% cpu average), exceeding limit of 50% cpu over 180 seconds. >>

another complaint of CPU hogging, not a crash.

Dahlijo Author

Level 1

8 points

Oct 19, 2023 11:10 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

<<. Command: Transmission

Path: /Applications/Transmission.app/Contents/MacOS/Transmission

Identifier: org.m0k.transmission

Version: 4.0.4 (14714.4.0.4)

Team ID: 5DPYRBHEAR

Is First Party: No

Resource Coalition ID: 1125

Architecture: x86_64

Parent: UNKNOWN [1]

PID: 1038

Event: cpu usage

Action taken: none

CPU: 90 seconds cpu time over 152 seconds (59% cpu average), exceeding limit of 50% cpu over 180 seconds. >>

that is a complaint of CPU hogging, not a crash.

Ok, thank you for clarifying!

Dahlijo Author

Level 1

8 points

Oct 24, 2023 5:53 AM in response to Grant Bennet-Alder

So the Macbook crashed when starting a video call using 'Signal' and the crash happened around 12:10.

Just checked this log and there seems to be some errors happening at that exact time that might be connected to the crash - what do you think?

wifi.log

Dahlijo Author

Level 1

8 points

Oct 24, 2023 8:36 AM in response to HWTech

Thank you for your input on the matter. I use a third party application called 'Mac Mouse Fix', might be the culprit. Either way I'll look into it, thanks.

Yes, I'm very much aware of the issues plaguing this model and I have a good understanding of how it's engineered. I'm still hoping for the issue to be software related, but I know there's a good chance the logic board needs to be replaced.

Dahlijo Author

Level 1

8 points

Nov 5, 2023 4:17 AM in response to HWTech

Thank you for your help @HWTech and sorry for the late reply! I decided to give it a rest for a while and focus on other things.

Apple Diagnostics doesn't detect any hardware issues, but like you said I can't trust it.

I will (in the near future) perform a clean install again and this time I'll do it the way you advice. I'll get back when it's done and with an update on how it went.

Take care!

Oct 19, 2023 7:43 AM in response to Dahlijo

Enabling TRIM does NOT cause problems on modern SSD drives on a Mac. The Mac implementation is a not aggressive and has NOT been found to cause problems with third-party drives.

Dahlijo Author

Level 1

8 points

Oct 19, 2023 9:36 AM in response to Dahlijo

I also got this report right before, but haven't gotten it since.

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Macbook Pro 16" 2019 - Crashing