Photos won't import from iPhone to Mac after Sonoma update.

Photos from my iPhone show up in the photos app, but when I select "import all new photos" it acts like its about to start (shows status bar), then my iPhone disappears from the device window/no photos are imported, then shows up again and the process starts all over.


I am using:

2023 M2 MacBook Air - Sonoma 14.0

iPhone 14 Pro - iOS 17.0.3

Apple Genuine USB-C to Lighting Cable


I've tried all the tricks (various cables, reboot each device, reset location & privacy, transfer to Mac or PC set to "Keep Originals", Disk Utility First Aid, etc.).


Need to get photos off my phone and onto my computer asap. Someone please help. Thank you.

MacBook Air 15″, macOS 14.0

Posted on Oct 19, 2023 10:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2024 1:01 PM

Yes, THIS!!!


I was so frustrated to see that imports are not working because of this. If you import all images not present in Photos, you should check the photos/videos which show up first on the iPhone side. Look for an exclamation point on the bottom right of the image and delete it (hopefully no important photos/videos). Then the import continues up to the next photo/video with issues. I had to import over 8000 files and was stopped during the import about 15 times to hunt for the corrupted photo/video... very annoying. Less annoying than not being able to import the files at all...

Similar questions

42 replies

Feb 18, 2025 10:26 AM in response to M_ttyG

February 18th 2025 and no solutions provided for seemingly an issue for years now. I do not want to store photos in the cloud but rather on a hard drive via iPhoto. Any solutions greatly appreciated.


What I have done so far:

  1. Update OS on iPhone and Mac
  2. Used Image Capture to download to computer, which worked but iPhone will not take them from my computer into the iPhoto app.


Thanks for any help.

Apr 1, 2025 8:45 AM in response to M_ttyG

My iPhone 16 Pro Max 1.0 TB (iOS 18.3.2) WON'T UPLOAD ANY PHOTOS to the Photos app on my 2023 MacBook Pro M3 Max 128 GB RAM (Mac OS Sequoia 15.4).


ANY SOLUTION TO THIS YET ?


This is actually INSANE. Lol.


I have a 2015 MacBook Pro that still runs perfectly fine.. but I was having issues with the Photos app. Since that 2015 MBP runs Mac OS Mojave 10.14.6.. I assumed that the newer iOS on my iPhone wasn't meshing well with the much older Mac OS 10.14.6. I had not updated the 2015 MacBook Pro OS since I got the machine 10 years ago.


I went out and bought a $6,000 MacBook Pro M3 Max with 128 GB RAM thinking that might help with the Photos application issue ... NOPE. Not at all. Still having the exact same issues as on my 2015 MacBook Pro.


LMAO. I STILL CAN'T get my Photos to upload from my fancy *** iPhone 16 Pro Max to my 6 THOUSAND dollar MacBook Pro.


Got me over here Googling :

"How to upload photos from iPhone 16 Pro Max to 2023 MacBook Pro M3 Max"


Looks like AirDrop and Image Capture are both alternative options to upload photos to my Mac.


Great suggestions, for sure.. but I'd rather use Photos app... the MAIN / FLAGSHIP Photos application in the Apple ecosystem.


I've got 2,000 + photos I want to upload all at once from a family vacation. They haven't been backed up in like 3 months because of this issue with uploading to Photos.


It's absolutely ridiculous that Apple has their clients SCRAMBLING AROUND ONLINE and on OFFICIAL APPLE FORUMS trying to find a "Fix" for this PHOTOS issue.


I'm so confused as to why this is so difficult to accomplish.


I've personally spent $15,000 + on Apple products over the past 15 years or so.


iPods

iPhones

MacBook Pros

HomePods

AirPods


Apple this, apple that... and this company can't even get their PHOTOS application to function properly ?


Literally mind-boggling.


PLEASE HIT ME UP if y'all find any answers to this apparently wide-spread issue amongst Apple customers.


---------------------


Dear Apple,


We would really & truly like to upload our personal photos and data from our iPhone devices to our Mac devices without so much UNNECESSARY STRESS & HASSLE.


Please update the Apple community at "discussions.apple.com" when you have any answers that might actually help your clientele.


Sincerely,

CONCERNED APPLE CUSTOMER

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos won't import from iPhone to Mac after Sonoma update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.