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I am trying to setup a new HomePod mini. I use an iPhone 14 Pro with iOS17.0.3. HomePod and iPhone are on the same WiFi network. I have reset (soft and hard) several times.
Every time I am attempting to setup the HomePod, I am getting an error code (see subject) when attempting to update the software on the device.
Thank you for any suggestion/help with connecting this device.
iPhone 14 Pro
To spell it out more, especially if you have Advanced Data Protection enabled in iCloud, you need to plug the HomePod into a computer and, at least from a Mac, you go to Finder and HomePod will eventually show up in there. Then you click it and there should be an option to "Restore and Upgrade" which will factory reset HomePod and upgrade its firmware to a newer version that supports Advanced Data Protection. I assume you can do this via Windows iTunes but have not tested it.
To spell it out more, especially if you have Advanced Data Protection enabled in iCloud, you need to plug the HomePod into a computer and, at least from a Mac, you go to Finder and HomePod will eventually show up in there. Then you click it and there should be an option to "Restore and Upgrade" which will factory reset HomePod and upgrade its firmware to a newer version that supports Advanced Data Protection. I assume you can do this via Windows iTunes but have not tested it.
Hello gjc501,
Thanks for using the Apple Support Communities!
If you're having trouble setting up your HomePod, the steps in this article may help: If you can't set up HomePod or HomePod mini - Apple Support
If those steps don't seem to do the trick, you'll want to reach out to Apple Support directly to look in to that further and see what options you have.
You can reach out to them here: Get Support
Take care!
I literally have everything but a Mac. Have an iPhone, two iPads, Apple Watch no Mac. How do I do this?
Issue is resolved. It required plugging the device onto a computer and reset it from there.
Hi gjc501,
That's awesome. Let us know if you require any further assistance.
Cheers.
Just wanted to add that this also worked for me. Thanks!
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HomePod mini Setup Failed (-7003)
