14pro -very unhappy

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Level 1

15 points

14pro -very unhappy

My sister bought 2Pro14 max a few months ago and we are both having problems. Some similar like the camera will take one photo and then we have to restart phone to take more; copy share etc either doesn’t appear or doesn’t work. Both phones get frightenly hot. They freeze for no apparent reason. Do not work when out of home on any other network. The list goes on. Should I return these for a refund we are very unhappy. I still have my iphone 4 and it works better within its limits.

iPhone 14 Pro Max

Posted on Oct 21, 2023 3:38 AM

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Answer 1

Top-ranking reply

Kurtosis12

Level 9

77,068 points

Oct 21, 2023 3:58 AM in response to Lady Louisa

You have 14 days from the date of purchase to return them for a refund. You cannot return them if it's been months

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Rudegar

Level 10

181,518 points

Oct 21, 2023 3:57 AM in response to Lady Louisa

if it was me then I would return it under warranty

Legal - Hardware Warranties - Apple

it's not normal

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Answer 3

Lady Louisa Author

Level 1

15 points

Oct 21, 2023 6:47 AM in response to Kurtosis12

Thank you for this information. Incorrect as it is.

unfortunately I live on the Isle of Wight and there is no Apple Store without crossing to the mainland and as I am disabled this is neither easy or inexpensive.

I believe the Consumer Laws of this Country may have a different take on faulty goods!

Apart from all the ongoing faults making the phone not fit for purpose it will not keep Bluetooth connection to my hearing aids thereby affecting my health greatly.

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Answer 4

Oct 21, 2023 7:05 AM in response to Lady Louisa

Admittedly, many of us tend to assume a poster is from the U.S. (actually a good assumption 95% of the time). If you want good answers, then you need to provide complete details, otherwise, ANY answer is just a guess based on assumptions. I don't believe anyone here could have known you are in the UK.

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