Apple ID Hacked

My daughter’s Apple ID was hacked, while she was in class. They succeeded in not only changing her password -but also the recovery phone number associated with her account. We have been told multiple times to try to recover with the phone number (which isn’t recognized). She created a new ID -but cannot log out of her devices. (Because you need your password to log out!!). Then we’re told she has to reset her iphone, MacBook, & iPad.

Help!!

And don’t you dare send me the link to follow steps on “What to do if you think your Apple ID has been compromised” We cannot complete the steps to recover it.

iPad, iPadOS 16

Posted on Oct 21, 2023 9:02 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2023 2:42 PM

Since you cannot recover the Apple ID, your next step is to request Apple remove the Apple ID/activation lock from their end for each device with proof of ownership. See Start a support request

at How to remove Activation Lock - Apple Support

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID Hacked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.