Hi there!
For about 3 months, my tap to pay feature in Apple Pay has not been working. I am still able to use Apple Pay with the double click for online purchases so I know the actual CC info is correct and working and that nothing is wrong with my Apple Pay account. I even tried removing my cc info and re-entering, but the tap to pay feature is still not working. I've tried in 5-6 different retail stores. Any advice or suggestions?
iPhone XS, iOS 16
I would check if the NFC reader in the phone work in other use cases.
For example if you can read NFC tags using a third party app.
For example either of these:
NFC Tools on the App Store (apple.com)
NFC-Reader on the App Store (apple.com)
If that does not work the NFC would seem to be the issue.
If that works, it's harder to say for sure.
If you can't read any NFC with the apps
Having done that you can try to isolate if this is a software issue or hardware issue by checking if it works after a clean install.
You can try a clean install of your device after a factory reset:
First make sure you have a backup
How to back up your iPhone, iPad, and iPod touch - Apple Support
Then facory reset your device:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
And set it up without a backup. See if the issue persists.
If it still does not work it is a hardware issue and will need service:
Contact Apple for support and service - Apple Support
If that solved it there was a software issue. Try restoring the backup and see if it still works.
if that made the problem come back the backup is the problem
Good luck!
Your post is a bit confusing.
You invoke the tap to pay option by double clicking the sleep button, selecting a card or payment source and then bringing the iPhone close to the terminal.
What part is not working exactly?
click here ➜ Make purchases using Apple Pay - Apple Support
Hi there, thanks for the reply. The double click feature on the sleep button when buying something online from my phone is fully functional. What is not working is tapping my phone to a terminal at a retail store (doing the steps you outlined) It’s not picking up or recognizing the phone at all. Hope that clarifies
Dirienzo wrote:
Yes, I should have clarified I've used Apple Pay at retailers via tap to pay for several years. It suddenly stopped working a few months ago for me with no change to my phone or case or behaviors
Credit cards with contactless maybe but iPhones never. You may be mis-remembering.
Can you imagine the damage that could be caused to your bank account if you lost the phone and the finder could wave it at a POS terminal without having to double-click the side button and show Face or Touch ID, bearing in mind I just bought my wife’s ipad with my phone in store! Apple Pay by contactless iPhone has no limit basically.
On January 1, 2024 my tap and pay has stopped working. I’ve spoken with customer support on 4 separate phone calls. Any input would be greatly appreciated.
another credit card works
the double click works
This is happening to me too! Stopped working on the same date! Works with different cards but not apple. Support just told me to try the charge again because they see no denied charges on their end. Frustrating
The same thing is happening to me. It’s been going on for the past couple weeks or so. My Apple Card works, but when I use my tap to pay using that account, doesn’t work. “Unsupported Card”, but I’ve used it at these merchants plenty, previously.
Since this doesn’t seem to be an isolated case, I hope Apple knows about this and is figuring out a fix. If I have to I’ll call in, but I’m not seeing how this will help if it’s a software issue.
So this issue cropped up for myself and my better half at the beginning of this month (Jan 2024). My Apple Watch will allow NFC (tap) payment using Apple Card, but both our iPhones will not. I have not tried using another card. The error varies depending on retailer, but all are immediate failures as soon as the iPhone is within range of the reader which tells me the NFC in the iPhone is functioning to some degree.
Normally I chalk things like this into the 'stuff happens' category, but for both our iPhones to suffer the same failure within days of each other is a bit too coincidental for me.
Please follow the trail. You’re responding to an old post, they’re responding to a post even older and saying me too. The answer to the post you’re responding to was solved by removing their card and adding it back.
If you want assistance create a new thread. If you just want a bunch of posts that say me too, do nothing. 😀😀
**Update**
Texted and called apple support and they ran the tests and apparently everything was alright with the hardware, then i schedule a call with technical support to further investigation…
They restarted my Iphone via phone number and still had the same issue the tap to pay most of the times doesn’t work on retail stores and concert venues.
Just noticed that mine isn't working either and I'm on 17.4.1, which I totally reset a couple of weeks ago cause the "App won't work more than once" problem. Since then I'm having random shut-downs of the phone and as mentioned, my Apple Wallet isn't working. I also tried to delete the Card and set it up again, but nothing... What the H... is going on with Apple? Never problems before, and now. One problem fixed and another 5 pop up???
efrin2x wrote:
My tap isn’t working in store ? Any suggestions on fixing ?
Please read the very thread you replied to. There are several suggestions provided already in the previous 3 pages that may fix the issue.
My tap and pay does not work. The machines don’t even recognize my phone. It’s just like nothing’s happening. It doesn’t matter what card I tried to tap all of them in my digital wallet. There’s no connection between the phone and the machine. I’ve tried calling Support several times, give me the runaround telling me to reset my iPhone of course my insurance expired along time ago so I don’t have that to cover me, but it’s obviously some kind of issue with the phone. Can it be fixed?
Hi mine stopped working on Saturday 27th July (was working fine on Friday 26th). Tried 4 terminals at the same retailer, also used 3 different cards but no luck. Tried another retailer and no luck again (cards are fine). Any ideas ? (using iPhone 15 Pro Max with a Mous case - never had a tap-to-pay issue until now - in UK).
Yes, I should have clarified I've used Apple Pay at retailers via tap to pay for several years. It suddenly stopped working a few months ago for me with no change to my phone or case or behaviors
AFAIK the Apple pay without double clicking (Express pay) is only for public transport transit passes and was never intended for retail stores.
Apple Pay - Express Mode - Apple
Tap to pay not working for Apple Pay
