watchOS 10.1 : Heart rate complication invisible

"I just added the Mickey Mouse watch face, added the heart rate complication to the bottom and it totally worked for me! All my other activity faces now have the heart rate showing at the bottom. So odd, thank you!"

It will hang there, later after 2 days and on... it will not and never update. My Mickey mouse face already showing 9 days ago heart rate...

I reached out to Apple Customer Service about this, two nights ago. They informed me that their “contact” at Apple is fully aware of this issue (and this form) and that a bug fix will be happening with a future OS update… “eventually”.

When I tried to get them to commit to a estimated timeline (like having this fixed by US Thanksgiving - Nov 23rd?) they just repeated that it will get fixed “eventually”.

So yeah, Apple knows (and does not care) that one of their core, basic features for Apple Watch, isn’t working.

Customer Service told me their “contact” advised that I try the “Modular” watch face as a temporary work-around. I replied that I had tried that, and it wasn't working. They said, “Oh, I will take note of that” as a lame reply.

It was at this point that I told customer service that I had been genuinely considering trading in my Apple Watch 6 for a new Watch 9 (I legitimately had the Watch 9 and Trade-In in my checkout cart on Apple Store app). However, I was not keen to go purchase a $500 watch that has one of its main features, already broken at time of purchase.

The customer service rep advised me to “trade in the Watch to get the value for it”.

So it looks like I will trade in my Watch 6 … for an Apple Store gift card.

I will likely look at a much less expensive FitBit “Charge 6” Watch, instead. At least they show the heart rate consistently (🙄) and they have a 7 day battery life, and have way more features (like blood glucose monitoring and temperature alerts).

In future, I may reconsider and get another Apple watch… if Apple can stop breaking core features with basic software updates and then having a lackadaisical approach of taking weeks to months to fix the errors they caused to begin with! 😡

I am a longtime loyal Apple customer and have spent literally thousands of dollars in Apple products over the years. These type of lazy responses to fixing self-inflected functionality errors are certainly not encouraging me to remain loyal if “we will get around to it, eventually” is the only response from Apple on this.

Yeah, “I will get to it… eventually” is the same “timeline” my ex gave for fixing my broken kitchen faucet (for 3 months)… guess who got a new faucet (and boyfriend)? 🙋🏼‍♀️

Same problem here. I can tap the screen where the Heart Rate complication is supposed to be and the Heart Rate app launches, but I can't see the complication on the screen, no matter where I put it. I can put other complications in its place and can see them.

Blood oxygen and ECG do show on the Modular Ultra watch face but switching between the Modular Ultra and the Wayfinder and Chronograph Pro watch faces does not fix the problem.

Now Heart Rate does show on the Wayfinder watch face.

Attaching the Heart Rate app has always worked on the Wayfinder app with Watch OS 10.1 (I think). My big problem is the missing Blood Oxygen and ECG apps. Nothing I've tried has worked. As for the Heart Rate I don't know why it shows up and the others don't.

The suggestion I have for everyone is report it to Apple giving as much detail as you can. This is the Feedback web address: Product Feedback - Apple

Same here. All my Watch Faces with the simple 1-liner Heart Rate complication has disappeared / turned invisible.

Hopefully Apple is well aware now and maybe a fix/WatchOS update is on its way?

Meanwhile I am using the Module Ultra one so that I can see my heart rate...

Thanks!

I have POTS as well! I never know when I might have any fainting episodes. I’m always checking my HR religiously when something doesn’t feel “right”. Being able to see and record my pulse and the fall detection are the only reasons I got this watch. Not being able to take a quick glance and see what my HR is, is gonna trigger panic attacks.

Apple!! Get your act in gear and PLEASE fix this mess immediately!!!!!

No heart rate on Breathe Watch face. Problem started after latest update on 6 series. Diagnostics in store revealed nothing. No answer. Bought brand new Series9 2 days ago. Heart rate complication does not appear on Breathe face. Appears on Gradient face, but you have to tap and wait several seconds while it figures out your heart rate. I used to be able to glance at watch and see heart rate. Those days are gone. I use it to see what heart rate is doing with my adjusted blood pressure medication. I thought new 500$ watch would cure it, but it didn’t. Please bring feature back with just a glance.

Adding different apps, changing faces is not resolving the issue. Apple needs to put out an update to fix this as that is where the problem lies. It is ridiculous to have to do a workaround for a problem Apple created!

According to MacRumors, the next patch (17.1.1) will be coming in a couple of weeks, but wasn't clear about which bugs it would be fixing. Apparently there is a significant battery drain problem too (which I haven't experienced). https://forums.macrumors.com/threads/watchos-update-coming-soon-with-fix-for-apple-watch-battery-drain.2409877/

The 10.1.1 corrected the visibility issue. However, the Timing of the BPM display is an issue. The updates occur randomly and reset to different times. For example the the last update occurred 25 minutes ago (much longer than prior to 10.1) and then updates to 3 minutes ago. What happened to Now? The reporting/display of the BPM is not working correcting. I have contacted Apple support for assistance.

I have 10.2 on my phone and the weather complications on the modular watch face either show — or they don’t show at all. I’ve tried hard resetting both phone and watch and even reset the location & privacy settings. Resetting work for about 30 minutes before they disappeared again. Going in to add them back the option to put the weather complications doesn’t even exist. But if I go in a little later I can choose them again. But they still don’t stay. Apple needs to do something about this now…not eventually!

Mine has done the same have tried everything to get it back as it is so important to me to monitor my AF, can Apple fix it please ASAP