My iMessage won’t work since adding the iOS 17 update. How do I fix this problem?

My phone is fixed! I went to the Genius Bar a few days ago and they were stumped and couldn’t help me. I scheduled a call with Apple support and as part of their normal troubleshooting they reset my connection to the iMessage server on their side and had me restart my phone. It instantly started working. If you’re having problems, I suggest you schedule a phone call with Apple support. They have more robust troubleshooting systems an additional access than the in-store folks do.

I figured this out. The first thing to do is to make sure you are signed into the same AppleID as you are signed into your phone. You might think you have only one AppleID, but if you have had an account for a long time, you may have multiple ways to sign into the account with the same password.

To check this, go to your settings on the iPhone. Then navigate to Messages, and click Send & Receive. At the bottom of the list of addresses is the AppleID that your phone is logged into. Now check your iPad login the same way.

Once you are logged into the same AppleID, check the name of your iPad. To do this, go to Settings->General->About.

Now that you are logged into the same AppleID and know the name of your iPad, go to your iPhone Settings->Messages->Text Forwarding. The name of you iPad (and some of your other devices) should show. Make sure this is set to on (green dot).

This should fix it.

I had the same problem. When I spoke to Apple Support, they found that the issue occurs when someone reports your number as spam. They have to document that you are not spamming people and then unblock your number on the server. It takes 24 hours before it resets.

I spent countless hours at Apple Store as well as with Apple senior techs on the phone. I finally figured my iMessage issue. I removed an old MacBook Air that has no more updates available from my apple account. After that, my iPad and iPhone that had an iMessage issue started working immediately. I have tried everything else. I’ve done an update since then and still works perfectly.

Did you try to disable it, restart the iPhone and re-enable it?

Verizon has nothing to do with iMessages. When you go to Settings>Messages>Send & Receive, is your mobile number selected?

If everything works if you restore it to factory settings, that would indicate to me that there is something wrong somewhere in the data you have on your phone. No, I would not restore it to the backup. I'd resync all of your accounts, which should put your calendar, contacts, photos, and other personal data back, and then I'd load apps manually.

I have both an iPhone 13 mini and an iPhone 15 pro updated to IOS17.1 and iMessages are working fine even the 'check in' option in +. So I think what you can do is to be patient and update your iPhone 13, if it's stuck on waiting you can hard reset the iPhone or reset the network settings in Settings>general>reset>

HatchPatch wrote:

I have an iPhone 13 on Verizon. I was thinking I’m stuck waiting for an update. Yes, I can send text messages but not send anything through iMessage. I can receive messages from other people though through iMessage.

Although you are not the person to whom I was replying, I'll give you the same answer I would give if they respond in the same way. Back up your phone and restore it to that back up using a computer. That will install a fresh copy of iOS.

The issue with my iMessage was something so uncommon. I have tried everything that I read in many post that I have read. Getting to the point. I have an iPhone 15, Apple Watch, 11.9 ipad , 12.9 iPad and an older MacBook Air. When I was looking at the “contact verification key” there was an indication that my ipad 12.9 has not been updated. The reason for that is because I was concerned about the iMessage not working on the iPad 12.9 if I updated my iOS .. also, on the list was my MacBook Air, which cannot be updated because it’s too old. So I deleted the MacBook Air from my Apple ID as soon as I did that my iMessage started working on everything on my watch on my iPads, and on my iPhone for some reason, the MacBook Air, which cannot be updated, was stopping iMessage from going through, I haven’t looked into depth as to why, I’m not worried about it because I hardly ever use that MacBook. But it’s fixed and I’ve done updates since then. I’m good. Good luck to everyone

The IOS 17.1 has just been released it could be a slower roll out in your area, you can actually download Apple Support app and have a chat with the Support to see if you should wait or fix the iPhone with a fresh IOS installation. By the way did you check in iMessages that the send and receive addresses and phone numbers are checked correctly, probably you did but just in case

I wonder if you set it right

Set up Messages on iPhone – Apple Support (UK)