Apple Music stops playing after update to iPad OS 17.1

If you don't have an option to download the 17.2 version (which I do not have (apparently it involves joining the developer tier)) and don't care about Apple Music, there is a workaround that involves toggling the Show Apple Music option to off under the Music app settings.

This will not resolve any streaming issues with Apple Music not working, but I've found that it will allow me to play already downloaded content.

Settings > Music > Show Apple Music > Off.

I found out that by closing all apps first, then opening and closing Apple Music repeatedly, it can start playing downloaded songs in Shuffle mode. The number of songs playable varies, from one to twelve, the longest. When it stops, I go over the rigmarol again until it continues playing. This is definitely an Apple Music issue as Amazon Music is not affected. I would rather not upgrade to 17.2 as it is beta mode and could affect other functions.

Dro1288 wrote:

I’m having the same issue on my 6th Gen Ipad…once I updated to the new IOS 17.1 my Apple Music became very glitchy to the point I have to use my wife’s Spotify account. Can we get a fix asap?

iPadOS 17.2 was released today. I don't know whether or not it fixes your issue but it's worth trying.

Worked with Apple support half day, tried several recommendations to fix, nothing worked. They finally told me I needed to take it to an Apple Store and have them do a complete reset of iPad and if I had enough iCloud storage I wouldn’t lose my data. My iPhone works fine so I canceled Apple Music streaming subscription and will use Spotify for streaming subscription. Apple’s upgrade is the issue, they need to fix it.

Depends which issue, mine was the app locking up frequently and that was resolved by 17.1.2.

sounds like there are a lot of different issues.

Thanks Jenyu2013! Your instructions worked followed by a hard shut down and reboot, the music app seems to work just fine now.

Wait for 17.3 or go to Spotify

Have you tried a complete wipe back to factory and start from scratch?

I've done a reset, reinstalled everything, followed every bit of advice i can find, still the same - plays a few songs, stops, won't start again without restarting the app or the ipad. Very frustrated at the lack of any Apple acknowledgement about the update causing problems

Same issue on my iPad 6 Generation wonder if it’s happening on all I Pads I spoke with Apple Support s Senior Advisor and they haven’t heard of this issue and did a diagnostic test, screen share reinstalling app, all no good he said they have to look into it further an escalated it to the engineer dept and will get back with me, not holding my breath

apple music is fine on my iPhone 13 Pro Max and I have the latest update IOS 27.1.2 on both

They should know as an Apple Support Senior Advisor has been trying to be helpful in fixing my ipad as it has the same issue? Very strange indeed as they told me they were aware of the issue affecting some users. So far they have deleted the App, reinstalled it, reset everything, and then I agreed to wipe my ipad and start again, with nothing installed at all and so far it still does it with the "latest" updates although it can now get to 30 / 40 minutes without locking. Hopefully they will fix it for all of use so we can play music over the festive period?

I was having all the same problems with the music app on my IPAD (7th gen) everyone has commented on in this thread. Supposedly, this new update 17.1.2 released at the beginning of December was supposed to fix this issue with the music app. I updated the IPAD to 17.1.2, but this update did not solve the music app problem. In my case, it made it worse. I should also clarify I don't subscribe to Apple Music (the streaming service). The problems I am describing are with the music app relative to the music I loaded onto my IPAD from my own collection of CD'S, etc. The app opens, but maybe two times out of ten it will actually start playing a song. The other eight times the app opens completely frozen. If I can actually get it to play a song, the whole app freezes within a moment or two, although the song keeps playing, cannot do anything in the app at that point and have to completely shut down the app and/or shut down the IPAD itself and turn it back on. But then the same issue occurs again if I use the music app. I don't know if anybody else has updated to this latest IOS version 17.1.2 and is continuing to see issues in the music app. But if you haven't updated to this version, don't get your hopes up, because it doesn't seem to fix the music app issue, at least in my case.

Talked with Apple Tier 2 support today on the phone. I was told that Apple engineers are aware of the problem and working on a fix. Despite issues in the 17.x update, because I didnt want to do it on my Mac with this problem, I was advised to proceed with update on all devices as it addresses an urgent security issue

Just wiped my iPad again this afternoon and downloaded a clean copy of IOS including music. I've not installed anything else at all.

It was slow at syncing my music and playlists, I'm now running a test play. and will report back if it manages keep going.

The lag of navigating the earlier 17.x version has all but gone.