IOS 17.1 Apple Music stops after a couple of songs on 6th Gen iPad

I have just downloaded 17.1.1 stupidly hoping the problem would be resolved!!!! Nothing has changed with the running ( or should I say non running of Apple Music). This really is ridiculous… the music app continues with all the problems listed in this community discussion… no change.

i have been a staunch Apple customer since first generation Apple TV and iPhone 5. I own 9 Apple products purchased because of the Apple eco-system and the quality of their products. I am now a disenchanted customer who in the past has heavily relied upon and supported Apple products. This latest problem with Apple Music and its inability to run on IPads gen 6 and above leaves a sour taste. Apple prides itself on satisfying its customers… well in this case it has failed. This is very poor Apple.

i hope this is read and understood by the manufacturer and developer but my suspicion is its is not and nor does Apple care!!!

I just updated to 17.1.1 and still unable to play music on my iPad  6th Gen. Music just…..stops

submitted a refund request since I can’t listen to my music.

so frustrating!😡😡

I recommend you all submit refund requests, I received mine yesterday.

I am continuing to have this same issue on an iPad 7th gen running 17.1.1. Why am I paying a monthly subscription to Apple Music if it doesn't run on an Apple product. Get this fixed. It's pretty ridiculous and beyond frustrating.

I think sync libraries only is in the settings menu if you subscribe to Apple Music

i don’t subscribe to Apple Music - all my music is local to the iPad. Nothing to sync.

iOS 17.1.1 still doesn’t play more than two songs after a restart.

Went through the same process twice for my 7th gen , the app works for about 2/3 tracks then freezes again ; had another long call with Tech support (Tier 2), sent them a screen recording while they were connected to the iPad , I’m told case has been escalated higher up, will get feedback on Friday. Will definitely update here.

Spoke to the Tier 2 tech today (Friday), same reply “the engineers are aware and working on a fix , that will be released in the next update”, insisted that was the same reply I got before 17.1.1 and that update did not fix the problem , agent apologized and said we have to wait.

I guess we Users have no other choice at this point.

I’m just chiming in to say I did everything you did and was ultimately told that the engineers will PROBABLY work on an update to fix it. No timeframe given. 6th gen here.

The senior tech I am working with is nice and spent hours with me on Monday trying to fix this, but when I had my follow-up call with her and her next step for me was to do a factory reset, I got irritated and refused. I reminded her this is a systemic issue and not happening to just me (I screenrecorded not only the Apple Music stuff, but also me navigating through these forums), so a reset on my personal device isn’t going to solve anything.

I’ve been an Apple devotee (and subscriber) for years but this is ridiculous, eh?

Anyway, solidarity, man. This sucks.

I’m glad I’m not the only one! Apple Music is borderline useable after this update for me. iPhone 11 Pro max

Edit: I see this thread is for iPads in particular, but I am having very similar issues with iPhone

The tech suggested to call Billing & request a discount on my Apple One subscription as I have not been using AM on my iPads for almost a month now, called billing dept & was told “wait for update” once again after which they may consider ; depending on how many users are having the same issue…

iPad Gen 7. Same problem. Absolutely sucks. I think the problem started after the 17.1 updated. iPhone still works fine. Everything was working just fine before that. I wasted over 3 hours fiddling with settings, resets, clean up, re-installs etc. assuming that the problem was mine. Thank god I found this discussion or I would have gone crazy. I hope this is not another sneak attack to force us old-timers to buy a "new" iPad model.

I guess we can't do anything but twiddle our toes until the next iOS update drops and our problems magically disappear.

Auto Updated to 17.1.1 last night….woke up and music not working on my iPad gen 6 as many have described. Hours on the phone with support, finally told to go to Apple Store…..then told I’m **** out of luck and wait for new update.

The problem began after iPadOS 17.1 was released on 25th October, it’s almost a month and several calls to Tech support and one update(17.1.1) later no fix - only to be told PLEASE WAIT FOR NEXT UPDATE … how long do we have to wait ??

Agreed! They created this issue……should be all hands on deck at Apple Music. Yesterday not working until iPad indicated iCloud was turned off. Turned it on, ran normal for a while, then nothing. My iPhone still works but has not had the dreaded update yet! Think I will avoid the update on phone for now……. Amazon music looking better all the time!

Apple Music! Urgent Issue!

FIXED iPad 6th Gen ... updated to 7.1.1 and followed instructions ... All is perfect for both my library which is extensive and apple music. Actully better performance than I have ever experienced on iPad. No lag, no delay just perfect.

1 Navigate to Settings > Music and turn off Sync Library.

2 Restart the device.

3 In Settings > Music, turn on Sync Library again. For larger libraries or slower network connections, content could take several minutes to load.

4 Run iTunes ... Search you library or search iTunes ... Test the behavior.

OOPS falsle alarm ... The above "did not work" on 6th Gen 7.1.1. I grabbed the wrong iPAD it was my 5th Gen which is running 16.7.2 the synch fix did make that version with iTunes run super smooth with no hitches.