HMRC Basic Paye tools

I noticed you now have to drop the file on the restore from location rather than being able to select it, and it takes forever to process (I used Activity Monitor to check it was doing something) but I’ve restored several times (different systems) and it’s always eventually worked effectively first time.

YMMV

Found you have to enter the whole file name not just the backup name. Put in the location first as per their instructions, put a backslash after the word backups then the file name ie rti etc etc. Found that worked.

Thanks for the advice. I am using HMRC basic PAYE tools with Mac OS Ventura and it was crashing every time I tried to submit an employee payment (after thw Jan 24 update).

I ticked the "explain why this is late" box (leave the reason blank), and the submission went through.

As you say, doesn't make HMRC software look good, does it?

I literally just kept trying and trying. I did try once to load in Chrome rather than firefox as someone suggested and although it didn't work... when I went back to trying on Firefox - Bingo!.. it just worked.

Glad I’ve ground this - as I’m using HMRC RTI - and opening up on the web browser - rather than on the app type on your desk top- IS THIS CORRECT AS YOU ALSO CANT SEEM TO PRINT LIKE YOU USE TO- have to do file drop down and print that way?

Hi Shawn

I just managed to do the payroll (only 4 employees thank goodness) and I did it on the online version which crashed when I tried to submit all. I then downloaded the windows version which seemed to have managed to save all of the data and I submitted each one separately and that seemed to work. Good luck everyone with end of year payroll.

Hi Les,

I run on Sonoma 14.4.0 , Big Sur 11.7.10 (Native) and Mojave 10.14.6 via Parallels. After downloading the latest HMRC BRT Version 23.1.23352 I find it runs fine on all of the above, regrettably I don't run Monterey anywhere.

If it's not even opening then I think it may be the new "Browser" interface that playing up, try having Safari open with a blank page to see if that registers.

Otherwise can you have a Console window open to see if it reports any diagnostics there?

Sorry can't help more at the moment!

Regards,

Shawn

Finally BPT is all working fine after downloading the latest version from HMRC website, even succeeded to Restore data from an external drive and managed to send the final submission for the tax year. Yey TGFT!!!

I have opened HMRC Basic tools today to send FPS and now I'm unable to open it. I receive a message from Apple advising it quit unexpectantly and to reopen, but it wont reopen......help!

I have Ventura...updated last week and since then Ive had nothing but issues. I cannot open finder and there are two "recents pages" hanging on the desktop".

After updating my Basic Tools software again this week (am on latest MacOS) and getting another sequence of crashes and errors in both Safari and Chrome... I've given up on it. Don't think HMRC are really up to the job of running and maintaining this software anymore... even as a web tool.

Have now moved to a free (for up to 3 users) online Payroll service. Managed to switch over in an hour. Job done.

Not exactly. I followed someone's advice on here and did it through Chrome rather than Safari. I also sent each submission separately rather than "all submissions". I have little confidence that it will work again this month though. It took so much time!

I have had this problem too! Everytime I call them they say they can't help and someone will call me back. I'm now two weeks in and still no further forward. Have you managed to resolve this?

I haven't had any trouble until now & I pay my employees weekly. I'm on the latest version of Sonoma 14.1.1 & Basic PAYE Tools. Does anyone have any further updates please?

Thank you very much!