I have an IPhone 14 can I have an eSim from Claro in Argentina T-Mobile is my carrier

When Claro in Argentina tried to upload their eSim the device did not allow it.


Please let me know potential solutions


Thabks, J

iPhone XS Max, iOS 15

Posted on Oct 28, 2023 8:49 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2023 8:51 AM

If you purchased the phone through T-Mobile, it may be locked to their network. You would need to contact T-Mobile to get it unlocked.


From the article linked below:


"You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked."


More information here: How to unlock your iPhone for use with a different carrier - Apple Support


~Lyssa


1 reply
Question marked as Top-ranking reply

Oct 28, 2023 8:51 AM in response to Jpiedrah

If you purchased the phone through T-Mobile, it may be locked to their network. You would need to contact T-Mobile to get it unlocked.


From the article linked below:


"You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked."


More information here: How to unlock your iPhone for use with a different carrier - Apple Support


~Lyssa


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have an IPhone 14 can I have an eSim from Claro in Argentina T-Mobile is my carrier

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.