FaceTime via Apple TV call disconnects

This has to be happening to more people. I had hoped it would go away with any of the updates since Sept, but even now with iOS and tvOS 17.4, it still happens. Has anyone reached out to Apple Support for a solution? or found a solution?

For me, when my Apple TV 4K is connected with my spouses iPhone 15 ProMax on a FaceTime call, this below just pops up in the middle of the FaceTime call after several minutes, while it is already connected to the party, but prompts to "accept or decline" another call (top right corner) from that same party....

Nothing was touched on the phone or otherwise, the already connected party is not trying to re-call. The "Disconnect" button shown cannot be selected with the remote. Pressing the TV button as prompted merely opens the control panel, it does not offer to accept or decline the call. The only way to do get anywhere is to double click the TV button to then find and slide-up the FaceTime session to hang up.

It is already hard enough to even just get the continuity FaceTime call going, but then to have it randomly drop or "double-call", takes a lot away from it's utility.

I hope I am just missing a setting (or resetting), because I really want to use this.

Same here! What’s the solution?

Exact same for me!

Same and it so annoying

I even connect Apple TV via Ethernet - did not help.

I tried to disconnect other routers (thinking it’s mesh issue) - did not help. Every about 10 minutes calls get disconnected

Same here with both my and my wife’s iPhone 13 on our Apple TV 4K. Pretty much every call is affected so far, have not found a solution.

Apple TV is using an ethernet connection and the phone is pretty much parked on top of our access point so it should not be caused by a poor connection.

yes same happens with my apple tv when using my apple iphone12 using facetime call.