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iPhone 15 Pro Max not charging

Hi, I have recently purchased an IPhone 15 Pro Max and have been using it for the last week. Yesterday I plugged it in to charge using the Apple provided USB-C charging cable and it would not charge.


Fortunately I can still charge using a wireless charger but ideally I’d like to know if anyone else was experiencing this issue?


And if so how did they fix it😕


Iphone was purchased brand new from the Apple Store and I have not dropped it, damaged it at all in the week or so I’ve owned it, very disappointed something so new has stopped working so soon.

iPhone 15 Pro Max

Posted on Oct 30, 2023 4:43 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2024 4:36 PM

My business heavily relies on constant phone communication, so it’s crucial for me to have my phone charged and ready at all times. This morning I encountered a charging issue with my device which was quite exasperating since I am not a tech expert and I don't know why would this happen to such a premium device but a thing known as force restart did the trick for me ( press vol up then down, after this hold side button until apple logo appears ) from this guide iPhone 15 Pro Max not Charging ( Solved in 8 Steps ). Hope if this can fix yours too.

104 replies

May 6, 2024 5:37 AM in response to Nickbyrne

Just putting my 2 pence in.


so I got the 15 pro max in February, about 3 weeks went by and from out of nowhere it wouldn’t accept charge from any combination of leads, plugs, power banks. I had to purchase a MagSafe charger to be able to charge my phone at all. Took it into Apple. They told me it was a software issue, reset the phone and it worked for one evening… went back to apple they told me it was a mid section problem with the phone, waited 3 hours for them to change it, got the phone back and it worked!!! Amazing!!


so I thought… 2 weeks later.. same problem. Took it back to apple again, “software issue” reset the phone and reinstall the software in store.. fixed it for one night…

took it back the next day with the original lead and apple plug (more to prove my point) faulty lead and plug diagnosed so sent me home with a new one that worked in the store… took it home, perfectly working.. the following night it hadn’t charged properly again! Took it back to apple the next day they told me it could be an issue with the wireless charging section of the phone.. wasn’t convinced but they changed that, changed the mid section on my phone again and that seemed to work for 2/3 more weeks. Obviously thought that was it! Happy days!


Now I went to Disneyland Paris with my partner a week ago and I like to film stuff on my phone, the battery life on this phone is no joke but it did need topping up in the mid afternoon, guess what… it stopped taking charge again… this time it wouldn’t even take the MagSafe charger!! Honestly I’m at such a loose end with this, I’ve confirmed a tonne of leads that are working with plugs and other devices so I’m very confident it’s nothing external causing this.


the Apple Store isn’t exactly 5 minutes down the road from me either.. coming from a Samsung I felt like this was the right move but when you’ve got a powerhouse of a phone that won’t even charge properly what’s the actual point! Extremely disappointed with apple for having the issues they’re having with this and not shedding more light on it.


any help from others would be really appreciated

Feb 16, 2024 5:55 AM in response to Nickbyrne

I got my 15 Pro Max in October and it started not charging from USB-C port with any cable configuration but would charge from to USB port with any cable configuration just fine. I got a replacement phone and the new one is doing the exact same thing! Seeing as how the cables are not the issue and that it’s when the current is coming from a USB-C port; It has to be an issue with the written code in the phones format that tells the phone what to do when the current is delivered from a certain configuration.

Feb 21, 2024 2:00 PM in response to Nickbyrne

I purchased my new iPhone 15 Pro last week and have already started having issues over the past few days with it not charging fully or charging extremely slowly and then turning off unexpectedly, even with 12% battery remaining. Nothing seems to correct the issue, including the soft reset and a variety of charging attempts starting with the USB-c cord that came with it. Since I purchased it through Best Buy, I contacted them today and they recommended just trading it in for a new one. Hoping to have better luck this next time!

Mar 6, 2024 6:26 AM in response to Szelfin

I had to use the warranty and since I don’t have an Apple Store, I had to bring it to Best Buy where it took them a month to try to order a part and decided that they don’t know how to fix it. They sent me a replacement, and I am having charging issues with that as well. It says that the accessory that I bought on the Apple website is not compatible too much power. I have to unplug it and plug it back in several times to get it to work. I am considering returning the replacement

Apr 18, 2024 9:31 PM in response to Nickbyrne

i started noticing this with my iphone 15 too, i regret getting this phone tbh it has been bringing so many complications, i shouldve stayed with my iphone 13 pro max. lol


the reason for this is because instead of the computer charging your phone, the phone is charging your computer. I noticed that my computer would be charged and my phone would be dead whenever i do this.

iPhone 15 Pro Max not charging

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