iPhone 15 Pro Max not charging

Hi, I have recently purchased an IPhone 15 Pro Max and have been using it for the last week. Yesterday I plugged it in to charge using the Apple provided USB-C charging cable and it would not charge.


Fortunately I can still charge using a wireless charger but ideally I’d like to know if anyone else was experiencing this issue?


And if so how did they fix it😕


Iphone was purchased brand new from the Apple Store and I have not dropped it, damaged it at all in the week or so I’ve owned it, very disappointed something so new has stopped working so soon.

iPhone 15 Pro Max

Posted on Oct 30, 2023 4:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2024 6:21 AM

**update**


although some time ago now I did take the IPhone 15 Pro Max to the Apple Store and they actually informed me that this is becoming a common issue. There was nothing they could do to fix it so gave me a new phone as a replacement.


It seems to be some sort of manufacturing error

104 replies

Jun 21, 2024 7:27 PM in response to Nickbyrne

HELP. I got my phone, an iPhone 15 Pro, in March. I took care of it like my own child. I charged my phone yesterday evening and left my house after being charged in it's optimization, which is 80%. After I got home around 8 p.m., I didn't bother to charge it since I'm already sleepy and I don't want to overcharge it. I thought it'd be better to charge in the morning. And after I woke up this morning, I tried to charge it, of course, with the Apple charger, but it didn't work. At first, it said it was charging, but then it stopped. I tried to reinsert the charger, but it doesn't work anymore. I tried the soft reset, but it didn't work. I tried using another cable, and it worked. My charger was completely working when I left the house. Do I need to buy a new cable or connector? Or is there any other option?


PS: I am the only one using it since I'm alone.

Mar 16, 2024 10:08 AM in response to Nickbyrne

i had this issue too

i I believe I got my phone right after it was released. Haven’t had any issues with it till two weeks ago could only get it to charge off wireless platform.

found this thread and decided to also reset my phone… just plugged it in and it works.

this is so insane I’m not sure why that’s even a thing but so glad I found this thread.

I actually wonder if my issue occurred when the new update came out, I also feel like it may have been released right around the time my phone stopped charging.

so weird but super glad it’s working now!

Feb 21, 2024 2:00 PM in response to Nickbyrne

I purchased my new iPhone 15 Pro last week and have already started having issues over the past few days with it not charging fully or charging extremely slowly and then turning off unexpectedly, even with 12% battery remaining. Nothing seems to correct the issue, including the soft reset and a variety of charging attempts starting with the USB-c cord that came with it. Since I purchased it through Best Buy, I contacted them today and they recommended just trading it in for a new one. Hoping to have better luck this next time!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.