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iPhone 15 Pro Max not charging

Hi, I have recently purchased an IPhone 15 Pro Max and have been using it for the last week. Yesterday I plugged it in to charge using the Apple provided USB-C charging cable and it would not charge.


Fortunately I can still charge using a wireless charger but ideally I’d like to know if anyone else was experiencing this issue?


And if so how did they fix it😕


Iphone was purchased brand new from the Apple Store and I have not dropped it, damaged it at all in the week or so I’ve owned it, very disappointed something so new has stopped working so soon.

iPhone 15 Pro Max

Posted on Oct 30, 2023 4:43 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2024 4:36 PM

My business heavily relies on constant phone communication, so it’s crucial for me to have my phone charged and ready at all times. This morning I encountered a charging issue with my device which was quite exasperating since I am not a tech expert and I don't know why would this happen to such a premium device but a thing known as force restart did the trick for me ( press vol up then down, after this hold side button until apple logo appears ) from this guide iPhone 15 Pro Max not Charging ( Solved in 8 Steps ). Hope if this can fix yours too.

104 replies

Feb 29, 2024 10:15 AM in response to Nickbyrne

Same here. Month old i15 Pro Max just stopped charging with the factory cord and wirelessly. Powering on and off a few times, but when I unplugged the charging cable and then plugged it back in,m it stopped charging again. This has to be a hardware issue to not charge on either the mag charger or with the cord. If it happens again, I'll be back at Apple for a new phone.

Mar 16, 2024 10:08 AM in response to Nickbyrne

i had this issue too

i I believe I got my phone right after it was released. Haven’t had any issues with it till two weeks ago could only get it to charge off wireless platform.

found this thread and decided to also reset my phone… just plugged it in and it works.

this is so insane I’m not sure why that’s even a thing but so glad I found this thread.

I actually wonder if my issue occurred when the new update came out, I also feel like it may have been released right around the time my phone stopped charging.

so weird but super glad it’s working now!

Mar 21, 2024 8:33 AM in response to Nickbyrne

I’m having the same issues all of a sudden it’s not charging , bought new charger - nothing !

help

sky mobile said I have to send it back to them , let their tech people look at it - then they post it back

2 week process ! WTH 🤦‍♀️ I can’t live with out my phone ☎️ I run a business through it

shocking customer service from sky !

any one got at tinder tricks to help me

Mar 31, 2024 6:43 AM in response to Nickbyrne

Have the same issue, wake up in the morning and on the screen was a message “this access using to much power “WHAT, I use block and cord from Apple, buy phone in November’23, my boyfriend have the same phone and this cord works with his, can charge through power bank or wireless in the car. It’s crazy, going to Apple Store tomorrow

Mar 31, 2024 5:00 PM in response to Nickbyrne

I have this issue also. My phone seems to charge when it wants to. I threw away my apple plug thinking it was broke, and purchased an Anker plug and cable. That worked for a bit, and then it didn’t. I’ve had to use various cables at work to get my phone to charge, some work, some don’t lol

It charges wirelessly absolutely fine, but I haven’t got a wireless charger with me all the time! I’ve only had my phone 3 months. Really disappointed, and if they don’t sort this issue shortly, I will revert back to Android. Not impressed, but there is certainly a software issue of some kind. I did have a message flash up too regarding attached accessory, didn’t catch the whole message though. It’s only been fairly recent so I reckon it’s got to be due to one of their updates.

Apr 1, 2024 12:25 AM in response to Nickbyrne

Hello, I have a new twist on this. I bought a brand new iPhone 15 Max Pro back in Nov 23’ Usually use a MagSafe charger. Started using a cable and the connector keeps popping out with any movement of the phone. It’s bizarre! Have tried multiple cables with same result so it’s definitely the phone. How this basic stuff isn’t tested before the release of a new product is baffling. Assume this means a trip to a store for a replacement? C’mon Apple… this is bad design!

Apr 1, 2024 11:58 AM in response to Nickbyrne

Yesterday, all of a sudden the charging port of my iPhone 15 pro max started acting funny. When I would plug the wire in, it wouldn’t make that clicking sound and the port wouldn’t go all the way in. It still charges but the port area is very lose. Idk what happened I just got this phone a couple of months ago. Let’s hope Apple care comes in handy

Apr 6, 2024 7:43 AM in response to KetofolDreamz

My phone it wasn’t charging. I was trying lots of things like cleaning it everything didn’t charge so was thinking to take it to the shop to fix it but then I was thinking to go on Google and see if I can find something why is not charging and I found your comment. I just turned off my phone and then turn it on again I put it to charge and Now is working. Thank you very much.❤️❤️❤️❤️❤️❤️❤️

Apr 7, 2024 9:37 AM in response to Nickbyrne

Same - I just bought/upgraded from iPhone 13 Pro Max to the iPhone 15 Pro Max and stopped charging.

Terrible timing as I have surgery in two days and rely on my phone for communication with doctors, the health apps, and Uber/Lyft for post surgery transportation and all the essential basics way too lenghty to list here.


Disturbing and disgusting that Apple is aware of this 'Known Issue" and has no remedies and consumers consume vast amounts of time returning, exchanging, setting up multiple times, adding passwords back to apps. etc. etc.


Apple you can do a whole helluva a lot better than this!

Apr 7, 2024 11:26 AM in response to AlliQuestions

Update: my tech-minded neighbors came to the rescue (temporarily) as they spotted right away that AT&T store sold me chargers, cable + blocks that are AT&T branded -- Not APPLE proprietary accessories --

Off to order the Apple-proprietary accessories and bet that will fix the problem!!

Meanwhile we had to make micro adjustments on the ATT chargers to get through the next fews days of medical procedures/surgery and will be returning the ATT products back to their store.

Hope this will solve my charging issues and will keep the forum posted!

iPhone 15 Pro Max not charging

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