I bought an Apple iPhone 14 (starlight, 128GB) on date 08/10/2023 from Flipkart online, when I opened the box it was genuine but I observed this device has manufacturing defect at between speaker line and body, i.e huge gap that can I see inner parts and easily enter water and dust in the unit, also this issue i confirmed at Apple Authorised service center, after the conforming issue they recognised this issue was genuine and called Flipkart customer service, Flipkart executive they denied to solve my problem (phone replacement), he said to go to apple service centre. then I went going the Apple service centre, The service centre told me it to take 3 days to resolve the issue related to this but after reaching that time they refused to replace the unit, I called a senior executive at Apple authorised technician head, they suggested me to submit phone unit at Apple service centre, he told me to trust the apple company and we will make sure apple manufacturing defect has been found then we will replace the phone unit as soon as possible, i had submited. my phone still at apple care center , they are bothering me about last 15 days, this was my first experience and 1st time user but i had this kind of experience ,so how can i resolve my problem?
