apple tv remote volume control keeps defaulting to "auto (off)"

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Level 1

7 points

apple tv remote volume control keeps defaulting to "auto (off)"

Every once in a while (but at least once a day) my AppleTV remote (4k 1st gen, running tvOS 17.0) will stop controlling the volume to my surround sound speakers. When I go into the settings, (Settings > Remotes and Devices > Volume Control) it has switched itself to "Auto (off)". All of my learned devices are still there. If I choose one from the list it works perfectly. Until the AppleTV randomly decides to go back to "auto (off)". I think this happened in the recent update (only been a few weeks). But it's very annoying when a movie or show starts and is SUPER loud and suddenly I can't control the volume anymore! I've noticed it doing this when the device went to sleep, or I switch apps, but it's not consistently happening at those times so I can't really say either of them are the cause (sometimes it happens in the middle of a show/movie).

Apple TV 4K, tvOS 17

Posted on Oct 30, 2023 2:42 PM

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Answer 1

breylane Author

Level 1

7 points

Jun 24, 2024 9:48 AM in response to bgmeek

hi @bgmeek - i'm gonna assume you weren't trying to belittle anyone with your comment and hope it was genuinely meant to help.

i've restarted and re-paired my remote before with no change (and again just now to make sure).

but i'm pretty sure this isn't a remote problem - it's the appletv settings for the remote volume that default to off, the rest of the remote's functions still work.

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Answer 2

bgmeek

Level 4

1,201 points

Jun 22, 2024 3:09 PM in response to breylane

64 "Me too"s?

Folks, the Apple TV 4K Siri remotes are little computers that need to be rebooted, even reset, from time to time.

I suggest doing the reboot, then jumping ahead and doing the last proceedure to re-pair it with your ATV4K box in this Apple Support article: If your Siri Remote or Apple TV Remote isn't working - Apple Support.

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