In app purchase received but still pending.

I made an in app purchase 10 days ago on roblox. I received the robux but the purchase is still pending and has not been processed. It has not shown up at all on my capital one account and just says pending when I look at my purchases on the app store. I have reached out to apple twice and they have said that it might be a bank issue but I don’t think it is considering it has not shown up on my debit card purchases at all.

Posted on Oct 30, 2023 3:01 PM

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Question marked as Top-ranking reply

Posted on Oct 30, 2023 3:42 PM

Pending purchases indicate a purchase that was unable to be charged successfully to your valid payment method on file or Apple Account balance, as such you are responsible for that purchase, and must allow it to successfully complete before anything else can be done.


Please check your payment method.

If you can't make purchases or update apps, including free apps, you may need to have a valid payment method on file, even if the app you want to download is free.

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want use your Apple ID balance, you need to set your Apple ID balance as your default payment.


See also ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

  

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


3 replies
Question marked as Top-ranking reply

Oct 30, 2023 3:42 PM in response to aneliaaaaa

Pending purchases indicate a purchase that was unable to be charged successfully to your valid payment method on file or Apple Account balance, as such you are responsible for that purchase, and must allow it to successfully complete before anything else can be done.


Please check your payment method.

If you can't make purchases or update apps, including free apps, you may need to have a valid payment method on file, even if the app you want to download is free.

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want use your Apple ID balance, you need to set your Apple ID balance as your default payment.


See also ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

  

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


Oct 30, 2023 4:11 PM in response to aneliaaaaa

OK.

It has not shown up at all on my capital one account


Check this again -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Not sure if you can use your Capital One account to make purchase in the App Store.


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


You need to contact Apple Support, nobody here can help you, we are also users of Apple products & services like you. 



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In app purchase received but still pending.

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